Roadside Rescue Technician – Diagnostic & Customer Support

AA; Auckland; On-site; NZD 50,000 - 68,000; Full time

Benefits offered by this job

Free AA Membership for you and your wh

Birthday off

Wellbeing leave

Training available / career dev

Discounted insurance

Job summary

AA is seeking a Service Officer for the West Auckland area, primarily based in West Auckland. You will provide expert roadside assistance to Members, diagnose vehicle issues, and deliver safe, effective solutions, while coordinating with the Contact Centre and Dispatch teams across a seven-day roster.

You will bring a Level 4 Automotive Trade Qualification (or equivalent), strong diagnostic skills, and a commitment to customer service to represent the AA with professionalism.

Qualifications

• A Level 4 Automotive Trade Qualification (or equivalent).
• Strong diagnostic skills with the ability to quickly assess issues and determine practical roadside solutions.
• A clean, full New Zealand Driver Licence and a strong commitment to safe driving practices.
• Confidence using basic computer systems, tablets, and in-vehicle technology to complete jobs and process payments.
• Excellent communication skills, with the ability to put customers at ease and explain technical information clearly.
• A genuine commitment to customer service and professionalism in representing the AA brand.
• Flexibility to work a rotating roster across a seven-day week, including public holidays.

Responsibilities

• Provide expert roadside assistance to AA Members, diagnosing vehicle issues and delivering effective, safe solutions.
• Respond to jobs dispatched by our Contact Centre and Dispatch teams, managing workload efficiently while meeting service standards and KPIs.
• Communicate clearly with Members, explaining faults, next steps, and options available to them.
• Process payments accurately using AA systems and technology to ensure Members can access services seamlessly.
• Identify opportunities to promote AA products and partner services that meet customer needs.
• Maintain a professional image at all times, including vehicle presentation, uniform standards, and customer interactions.
• Take responsibility for the care, cleanliness, and readiness of your service vehicle, tools, and equipment.
• Work safely at all times, following AA health and safety procedures.
• Contribute positively to a collaborative team environment, supporting colleagues and sharing feedback to improve service delivery.

Skills

Problem-solving

Diagnostic skills

Communication skills

Customer service

Education

Level 4 Automotive Trade Qualification (or equivalent)

Job description

AA is seeking a Service Officer for the West Auckland area, primarily based in West Auckland. You will provide expert roadside assistance to Members, diagnose vehicle issues, and deliver safe, effective solutions, while coordinating with the Contact Centre and Dispatch teams across a seven-day roster.

You will bring a Level 4 Automotive Trade Qualification (or equivalent), strong diagnostic skills, and a commitment to customer service to represent the AA with professionalism.