Roadside Automotive Technician — Member-Focused Service

AA New Zealand; Rotorua; On-site; NZD 50,000 - 70,000; Full time

Benefits offered by this job

Free AA Membership for you and your wh

Job summary

AA New Zealand is seeking a Service Officer for Rotorua, delivering trusted roadside assistance to Members. You will diagnose vehicle issues, provide safe, effective solutions, and manage jobs from dispatch to completion.

Ideal candidates hold a Level 4 Automotive Trade Qualification, have strong diagnostic skills, and a clean NZ Driver Licence. You'll operate tablets and in-vehicle tech to complete jobs and process payments, while promoting AA products and maintaining a professional image.

Qualifications

• Level 4 Automotive Trade Qualification or equivalent required.
• Strong diagnostic skills with quick assessment ability.
• Excellent communication to explain faults, next steps and options clearly.
• Commitment to customer service and brand representation.
• Clean, full NZ Driver Licence and safe driving record.
• Ability to operate tablets and in-vehicle technology to complete jobs and process payments.

Responsibilities

• Provide expert roadside assistance to AA Members, diagnosing vehicle issues and delivering effective, safe solutions.
• Respond to jobs dispatched by our Contact Centre and Dispatch teams, managing your workload efficiently while meeting service standards and KPIs.
• Communicate clearly with Members, explaining faults, next steps, and options available to them.
• Process payments accurately using AA systems and technology.
• Identify opportunities to promote and refer AA products and partner services that meet customer needs.
• Maintain a professional image, including vehicle presentation, uniform standards, and customer interactions.
• Take responsibility for the care, cleanliness, and readiness of your service vehicle, tools, and equipment.
• Work safely at all times, following AA health and safety procedures.
• Contribute positively to a collaborative team environment, supporting colleagues and sharing feedback.

Skills

Diagnostic skills

Communication skills

Customer service

Problem solving

Safe driving practices

Vehicle maintenance knowledge

Professional presentation

Education

Level 4 Automotive Trade Qualification

Tools

In-vehicle technology

Tablets

Basic computer systems

Job description

AA New Zealand is seeking a Service Officer for Rotorua, delivering trusted roadside assistance to Members. You will diagnose vehicle issues, provide safe, effective solutions, and manage jobs from dispatch to completion.

Ideal candidates hold a Level 4 Automotive Trade Qualification, have strong diagnostic skills, and a clean NZ Driver Licence. You'll operate tablets and in-vehicle tech to complete jobs and process payments, while promoting AA products and maintaining a professional image.