Roadside Auto Technician | Diagnostics & Service

The New Zealand Automobile Association (Incorporated); Christchurch; Presencial; NZD 52 000 - 64 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Free AA Membership for you and your wh

Birthday day off

2 days wellbeing leave annually

Training available / career developm

Discounted insurance

Resumo da oferta

The New Zealand Automobile Association (Incorporated) is seeking a Service Officer to be the face of AA on the roadside. You will deliver trusted, professional assistance when Members need it most, diagnosing issues and providing practical, safe solutions.

You will respond to dispatched jobs, manage workloads, and promote AA products where appropriate. A Level 4 Automotive Trade Qualification and a full NZ Driver Licence are required, with a focus on safety and customer service.

Qualificações

• A Level 4 Automotive Trade Qualification (or equivalent) and solid, recent experience in the automotive industry.
• Strong diagnostic skills, with the ability to quickly assess issues and determine practical roadside solutions.
• A clean, full New Zealand Driver Licence and a strong commitment to safe driving practices.
• Confidence using basic computer systems, tablets, and in‑vehicle technology to complete jobs and process payments.
• Excellent communication skills, with the ability to put customers at ease and explain technical information clearly.
• A genuine commitment to customer service and the ability to represent the AA brand with professionalism and integrity.
• Flexibility to work a rotating roster across a seven‑day week, including public holidays.

Responsabilidades

• Provide expert roadside assistance to AA Members, diagnosing vehicle issues and delivering effective, safe solutions.
• Respond to jobs dispatched by our Contact Centre and Dispatch teams, managing your workload efficiently while meeting service standards and KPIs.
• Communicate clearly and confidently with Members, explaining faults, next steps, and options available to them.
• Process payments accurately using AA systems and technology to ensure Members can access services seamlessly.
• Identify opportunities to promote and refer AA products and partner services that genuinely meet customer needs.
• Maintain a professional image at all times, including vehicle presentation, uniform standards, and customer interactions.
• Take responsibility for the care, cleanliness, and readiness of your service vehicle, tools, and equipment.
• Work safely at all times, following AA health and safety procedures to protect yourself, your colleagues, and the public.
• Contribute positively to a collaborative team environment, supporting colleagues and sharing feedback to continuously improve service delivery.

Conhecimentos

Customer-focused

Diagnostic skills

Communication skills

Problem-solving

Formação académica

Level 4 Automotive Trade Qualification

Descrição da oferta de emprego

The New Zealand Automobile Association (Incorporated) is seeking a Service Officer to be the face of AA on the roadside. You will deliver trusted, professional assistance when Members need it most, diagnosing issues and providing practical, safe solutions.

You will respond to dispatched jobs, manage workloads, and promote AA products where appropriate. A Level 4 Automotive Trade Qualification and a full NZ Driver Licence are required, with a focus on safety and customer service.