Auto Centre Technician - Nelson

The New Zealand Automobile Association (Incorporated); Nelson; On-site; NZD 50,000 - 70,000; Full time

Benefits offered by this job

Free AA Membership for you and your wh

Birthday off + wellbeing leave

Training / career development

Discounted insurance

Job summary

The New Zealand AA is seeking an Automotive Technician to join our Nelson workshop. You will deliver vehicle servicing, repairs and inspections to AA quality, diagnose faults, and provide clear reports while delivering excellent customer service.

You'll build strong customer relationships, stay current with automotive technology, and promote AA products and services. A Level 4 Automotive Trade Qualification and a clean NZ Driver Licence are preferred; WOF authority is a plus.

Qualifications

• Qualified Automotive Technician with focus on quality workmanship.
• Strong diagnostic and repair capabilities across passenger and light commercial vehicles.
• Excellent customer service and communication to explain technical issues clearly.

Responsibilities

• Deliver vehicle servicing, repairs and inspections to AA quality and safety standards.
• Diagnose faults and provide accurate verbal and written reports.
• Keep customers informed about vehicle issues, recommended work and timeframes.
• Provide exceptional customer service in every interaction.
• Promote relevant AA products and services to support customer needs.
• Maintain health and safety and workshop best practice.
• Continue developing technical expertise through ongoing learning and training.

Skills

Diagnostic skills

Repair skills

Customer service

Education

Level 4 Automotive Trade Qualification

Tools

Workshop systems

Job description

Working with the AA | Me mahi tahi tatou ki AA

For over 120 years the AA have been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands. From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than a million Members. And now, we’re building the organisation of the future – more connected, modern, and purpose-driven. We are a business in transformation, with opportunities to work cross-functionally, grow new skills, and make a meaningful impact. We’re investing in our people, platforms, and ways of working to stay ahead of what our Members and customers need.

What You'll Be Doing | Mō te Tūranga

As an Automotive Technician with the AA, you'll play a key role in delivering trusted vehicle servicing, repairs and inspections that keep our Members and customers safely on the road. Working within a supportive workshop team, you'll use your technical expertise to diagnose and repair a wide range of vehicles while providing clear, professional advice and exceptional customer service. You'll be responsible for maintaining AA quality and safety standards, building strong customer relationships, and staying up to date with evolving automotive technology and industry best practice. You'll also contribute to the success of the business by identifying customer needs and recommending relevant AA products and services where appropriate.

• Deliver vehicle servicing, repairs and inspections to AA quality and safety standards.
• Diagnose faults and provide accurate verbal and written reports.
• Keep customers informed about vehicle issues, recommended work and expected timeframes.
• Provide exceptional customer service in every interaction.
• Promote relevant AA products and services that support customer needs.
• Maintain a strong focus on health and safety and workshop best practice.
• Continue developing your technical expertise through ongoing learning and training.

About You | Mōu

You're a qualified Automotive Technician who takes pride in delivering high-quality workmanship and outstanding customer experiences. You enjoy solving problems, communicating technical information in a way customers understand, and working collaboratively as part of a professional team. With strong diagnostic and repair skills, you can confidently work across a range of passenger and light commercial vehicles. You embrace new technology, maintain high safety standards, and are committed to continuous learning and professional development.

• A Level 4 Automotive Trade Qualification (or equivalent).
• At least three years' recent experience in the automotive industry.
• WOF authority preferred; COF-A would be an advantage.
• A clean Full New Zealand Driver Licence.
• Proven ability to service, repair and inspect passenger and light commercial vehicles.
• You have strong customer service and communication skills, is confident using workshop systems and technology, and take a professional, safety-focused approach with a commitment to quality workmanship.

What We Offer | Ngā āhuatanga kei a mātou

• Free AA Membership for you and your whānau
• A day off for your birthday and 2 days wellbeing leave annually
• Training available / career development
• Discounted insurance

Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.

Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably. Our recruitment process is people-led and relationship-focused—we do not use AI to screen or assess applications. Every application is reviewed by a real person, because we value potential, individuality, and the human stories behind each candidate. We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes.

From our humble beginnings as a motoring enthusiast’s club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than 1.8 million Members. Our purpose of caring for our Members and the people, spaces and places that are important to them drives us and connects us as a team.