Ringa Hapaai Customer Service - Glenview Library Mangakootukutuku

SmartRecruiters, Inc.; Hamilton; On-site; NZD 34,000 - 48,000; Part time

Benefits offered by this job

Professional development

Wellbeing days

Health Insurance

Annual health checks

Discounts

Job summary

Hamilton City Libraries is seeking a Ringa Hapaai Service Representative to join our Libraries team at Glenview Library. The role is part-time, 17 hours per week, onsite, with a roster including Sundays every eight weeks.

Core duties include issuing books, assisting customers, shelving, and delivering friendly service. You’ll help run children’s programmes, promote events, and support community access to resources.

Qualifications

• Experience in a customer service environment with diverse community interaction.
• Interest in running children’s programmes is a plus.
• A positive, welcoming attitude for all customers.
• Ability to confidently use a computer and handle cash transactions.

Responsibilities

• Issuing books, searching for titles, returns and shelving.
• Empower customers to use resources and stay connected with family and friends.
• Promote and deliver community programmes and events.
• Support Auaha Maker space activities and other community initiatives.
• Assist customers with reading suggestions and inquiries.

Skills

Customer service

Cash handling

Computer use

Childrens programmes

Welcoming environment

Job description

• Part-time
• Group: Customer & Community

Company Description

Hamilton City Libraries is a business unit of the Community Services group. There are seven library sites within the city; Central Library is located in Garden Place in the CBD and our community libraries are located at Chartwell, Dinsdale, Hillcrest, Glenview, St Andrews and Rototuna.

Job Description

We are now on the hunt for a Ringa Hapaai Service Representative to join our Libraries team.

Our Ringa Hapaai Service Representatives do a bit of everything, and we love seeing our team members utilise the unique skills they have. Although we LOVE books, our spaces are so much more than this!

This role sits onsite at Glenview Library Mangakootukutuku, we encourage growth, autonomy and have a great supportive culture.

What will I be doing day to day?

• You'll be doing core library support work: issuing books, searching for titles, returns and shelving.
• You could be empowering library customers to confidently use library resources, helping them stay connected with family and friends, or inspiring a lifelong love of reading and learning through engaging activities and programmes.
• Promoting and delivering great programmes and events for the community – from story-time/wriggle and rhyme, through to stop motion, coding classes and supporting our Auaha Maker space librarians in the Auaha Maker space.
• Helping customers access valuable resources, explore family history, connect with local interest groups, and engage more deeply with their local heritage, identity, and community.
• Providing great suggestions for customer queries to what to read next!

The hours for this role will be:

• Glenview Library - 17 hours per week, working Monday 9.00am-5.30pm, Wednesday 12.30am-5.30pm, Thursday 12.00am- 5.30pm, plus a rostered Sunday shift once every eight weeks.

Qualifications

Oo puumanawa me oo wheako | Your skills and experience

• Have experience and are confident within a customer service environment - you will be dealing with a diverse range ofcustomers within our community! (If you have a history within a library environment, this is a bonus).
• Are passionate about or would love to start running children’s programmes.
• Are a positive person that customers warm to and have a natural ability to create a welcoming inclusive environment no matter the circumstances.
• Can confidently use a computer and handle cash transactions.

Additional Information

He aha te wariu o te utu kaimahi? | What’s the salary?

The rate for this role starts at $29.9 per hour.

• Opportunities for professional development.
• Two Wellbeing days per year.
• Free health insurance through Unimed including hospital/surgery grade cover and discounted. membership rates for family members.
• Free annual health checks and flu vaccination.
• Ability to purchase additional annual leave.
• Discounted purchases from local businesses; gym memberships, cafes, dentists, hairdressers and many more.

Applications close on the: 6 October 2026

Note: We will be shortlistingas we receive applications.

Council is committed to honouring the principles of Te Tiriti o Waitangi/Treaty of Waitangi through its relationship with Kiingitanga, Waikato Tainui, mana whenua and maataa waka within Hamilton Kirikiriroa.

All candidates will be notified of the outcome on their application via email. Short-listed candidates will be required to complete an interview process, reference checks and a criminal check. If this role is Safety Sensitive a pre-employment medical including drug and alcohol test will be required. View more information about these checks and our commitment to the Privacy act here by clicking here .

This role is covered by the Children’s Act 2014, which means that shortlisted candidates will be required to undergo all safety checking requirements under the Act before commencing employment, as well as during employment.

It is important to us that we support you throughout our selection process (interview and assessments). If you have any access needs during this process, let us know in advance so we can make sure these are met.

As a council, we believe in creating a welcoming environment where everyone feels valued and belongs. We value inclusiveness (Kotahitanga) – we respect and value the unique perspectives, experiences, and talents that everyone brings.

This role is being sourced directly. If/where Hamilton City Council requires the support of a recruitment agency, we will seek this support from our panel of selected agencies. Hamilton City Council will not be responsible for, and will not pay, any commissions, fees or other payments related to unsolicited contact.

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