Research and Insights Advisor

Hamilton City Council; Hamilton; On-site; NZD 85,000 - 90,000; Full time

Benefits offered by this job

Flexible working policy

Wellbeing days

Professional development

Free health insurance (Unimed)

Annual health checks

Additional annual leave option

Local discounts

Gym memberships discounts

Job summary

Hamilton City Council is seeking a Research and Insights Advisor to join the Communications and Engagement team in Hamilton. You will manage consultation and engagement for Council, analyze data, and provide insights to support strategic decisions.

You'll promote use of research to understand our customers and communities, develop research approaches for community surveys, and deliver insights reports for stakeholders. The role offers flexible working and development opportunities.

Qualifications

• Degree or similar qualification in a related field.
• Strong written and verbal communication skills
• Minimum of 1 year experience in a research and insights role or similar.
• Demonstrated ability to work with stakeholders.
• Highly developed interpersonal and communication skills with the ability to work effectively with a diverse range of stakeholders (both internal and external).
• Strong project management skills including ability to drive multiple end-to-end projects simultaneously.
• Knowledge of local government environment preferred.

Responsibilities

• Promoting the use of research and insights to provide understanding of our customers, community and stakeholders' views and perceptions.
• Working with the business owner and engagement advisor to develop the research approach for each community survey including advice on the most appropriate platform for the survey.
• Contributing to community engagement research using a range of tools and platforms.
• Analysing engagement results including analysing free text responses, and providea comprehensive insights report for the business owner.
• Ensuringinteractive dashboards (demographic and survey results) are updated as required to provide insights to the organisation.
• Ensuringthe insights from metrics collected in community wellbeing surveys are shared on Council's platforms.
• Contributingto special projects as required.

Skills

Communication

Stakeholder management

Project management

Interpersonal skills

Written communication

Education

Degree or related field

Job description

• Group: Partnerships, Communication & Maaori
• Compensation: NZD 85000 - NZD 90000 - yearly

Company Description

Our Communication and Engagement Unit is here to connect the community with Council. We work as strategic partners across our organisation to keep our residents informed and involved with the decisions Council makes.

• Contribute to community engagement research using a range of tools and platforms
• Analyseengagement research results and provide insights aboutour customers, community and stakeholders' views and perceptions
• Present research and insights to the business to drive better outcomes for Hamilton's communities.

Job Description

We are seeking a Research and Insights Advisor to join our team in Hamilton. In this role, you'll work with the Senior Research and Insights Advisor and the Research and Insights Coordinator to manage consultation and engagement for Council.

You'll work closely with the Communication and Engagement Unit and teams across the businessto conduct research, analyse data, and provide valuable insights to support strategic decision-making.

Some of the key responsibilities for this role include:

• Promoting the use of research and insights to provide understanding of our customers, community and stakeholders' views and perceptions.
• Working with the business owner and engagement advisor to develop the research approach for each community survey including advice on the most appropriate platform for the survey.
• Contributing to community engagement research using a range of tools and platforms.
• Analysing engagement results including analysing free text responses, and providea comprehensive insights report for the business owner.
• Ensuringinteractive dashboards (demographic and survey results) are updated as required to provide insights to the organisation.
• Ensuringthe insights from metrics collected in community wellbeing surveys are shared on Council's platforms.
• Contributingto special projects as required.

Qualifications

Oo puumanawa me oo wheako | Your skills and experience

• Degree or similar qualification in a related field.
• Strong written and verbal communication skills
• Minimum of 1 year experience in a research and insights role or similar.
• Demonstrated ability to work with stakeholders.
• Highly developed interpersonal and communication skills with the ability to work effectively with a diverse range of stakeholders (both internal and external).
• Strong project management skills including ability to drive multiple end-to-end projects simultaneously.
• Knowledge of local government environment preferred.

Additional Information

He aha te wariu o te utu kaimahi? | What’s the salary?

Circa$85K - 90K dependent on skills and experience.

• The role is full-time, but could be adjusted to reduced hours for the right applicant
• Flexible by choice; an award-winning flexible working policy.
• Opportunities for professional development.
• Two Wellbeing days per year.
• Free health insurance through Unimed including hospital/surgery grade cover and discounted. membership rates for family members.
• Free annual health checks and flu vaccination.
• Ability to purchase additional annual leave.
• Discounted purchases from local businesses; gym memberships, cafes, dentists, hairdressers and many more.

Council is committed to honouring the principles of Te Tiriti o Waitangi/Treaty of Waitangi through its relationship with Kiingitanga, Waikato Tainui, mana whenua and maataa waka within Hamilton Kirikiriroa.

All candidates will be notified of the outcome on their application via email. Short-listed candidates will be required to complete an interview process, reference checks and a criminal check. Further background checking will be required when relevant to the role. View more information about these checks, our commitment to the Privacy act and details for international applicants byclicking here

It is important to us that we support you throughout our selection process (interview and assessments). If you have any access needs during this process, let us know in advance so we can make sure these are met.

As a council, we believe in creating a welcoming environment where everyone feels valued and belongs. We value inclusiveness (Kotahitanga) - we respect and value the unique perspectives, experiences, and talents that everyone brings.

This role is being sourced directly. If/where Hamilton City Council requires the support of a recruitment agency, we will seek this support from our panel of selected agencies. Hamilton City Council will not be responsible for, and will not pay, any commissions, fees or other payments related to unsolicited contact.