Customer Service Support Representative

SmartRecruiters, Inc.; Hamilton; On-site; NZD 60,000 - 64,000; Full time

Benefits offered by this job

Flexible working policy

Professional development

Wellbeing days

Health insurance (Unimed)

Annual health checks & flu vaccination

Additional annual leave

Discounts at local businesses

Job summary

Hamilton City Council is hiring a Customer Service Representative to be the first point of contact for residents and customers. You will handle service requests using our Knowledge Base and provide case-by-case responses to meet individual needs.

The role offers a 40-hour schedule with varied shifts and opportunities to learn about multiple council functions within a busy contact centre.

Qualifications

• Top-notch customer service skills.

Responsibilities

• Be the first point of contact for residents and customers.

Skills

Top-notch customer service

Diverse range of people

Learning mindset

Can-do attitude

Attention to detail

Teamwork & independence

Microsoft Office

Communication across channels

Flexibility & adaptability

Active listening

Tools

Microsoft Office

Job description

• Compensation: NZD 60,000 - NZD 64,000 - yearly

Company Description

Our purpose is to improve the wellbeing of Hamiltonians.

Our mission is to be the leading community-focused Council.

Our vision is to see Hamilton’s potential unlocked – it’s the best place to live!

We’re looking for a someone who is as passionate about Hamilton as we are to join our engaged Customer team.

If you are ready to make a difference, we want to hear from you!

Job Description

The Customer & Community Unit is the connection between the various units within the Council and its residents and customers. We pride ourselves on being both the voice of the customer, and the face of the organisation.

As a Customer Service Representative, you will be the first point of contact for our residents and customers - no two days are ever the same in our world. The work pattern for this 40 hour role is:

Monday 10.30am - 7.00pm

Tuesday 12.30pm - 9.00pm

Thursday 10.30am - 7.00pm

Friday 8.00am - 4.30pm

You will be kept busy processing requests for service and enquiries. Using the knowledge gained from your training and within our Knowledge Base, you will interpret facts and deliver on individual customer requests on a case-by-case basis specific to their needs.

This is a unique opportunity to gain knowledge and experience of a variety of council's business functions within a contact center environment.

Qualifications

Oo puumanawa me oo wheako | Your skills and experience

• have top-notch customer service skills
• get a positive buzz out of supporting a diverse range of people (both external and internal)
• enjoy learning new skills and soaking up information
• are enthusiastic and self-motivated with a “can do” attitude
• have strong attention to detail and accuracy in your work
• able to work in a team environment as well as independently with a customer service focus
• have an intermediate level of Microsoft Office skills and other business systems
• have excellent communication skills through all channels – Phone and Digital streams
• have an elevated level of flexibility and adaptability to manage multiple diverse tasks
• are an active listener with the ability to remain calm in any situation

(It’s also for you if you don’t meet EVERY one of these points. These are our nice-to-haves, not our must-haves!)

Additional Information

He aha te wariu o tutu kaimahi? | What’s the salary?

The role starts at $29.90 per hour but could be negotiated depending on experience and qualifications.

You’ll have access to a range of benefits (HCC) including:

• Flexible by choice; an award-winning flexible working policy
• Opportunities for professional development
• Two Wellbeing days per year
• Free health insurance from through Unimed including hospital/surgery grade cover and discounted membership rates for family members
• Free annual health checks and flu vaccination
• Ability to purchase additional annual leave
• Discounted purchases from local businesses; gym memberships, cafes, dentists, hairdressers and many more.

Note: We will be shortlistingas we receive applications.

Council is committed to honouring the principles of Te Tiriti o Waitangi/Treaty of Waitangi through its relationship with Kiingitanga, Waikato Tainui, mana whenua and maataa waka within Hamilton Kirikiriroa.

All candidates will be notified of the outcome on their application via email. Short-listed candidates will be required to complete an interview process, reference checks and a criminal check. Further background checking will be required when relevant to the role.

It is important to us that we support you throughout our selection process (interview and assessments). If you have any access needs during this process, let us know in advance so we can make sure these are met.

As a council, we believe in creating a welcoming environment where everyone feels valued and belongs. We value inclusiveness (Kotahitanga) – we respect and value the unique perspectives, experiences, and talents that everyone brings.

This role is being sourced directly.