Reverse Mortgage Consultant: Enable Retirement Comfort

Heartland Bank LTD; Auckland; On-site; NZD 60,000 - 80,000; Full time

Benefits offered by this job

Flexible working options

Excellent insurance package

Employee banking benefits

Job summary

Heartland Bank in New Zealand is seeking a Reverse Mortgage Consultant to help customers achieve greater financial comfort in retirement. You’ll guide inquiries with empathy and care, coordinating with the New Business team and ensuring accurate administration of applications and accounts.

Join a team committed to inclusivity, flexible working options, and a focus on service quality. You’ll build strong relationships while living Heartland’s values and delivering outstanding customer experiences

Responsibilities

• Deliver exceptional customer service, ensuring customers' needs and best interests are always the priority.
• Support customers through the reverse mortgage process, providing clear and accurate information.
• Manage customer enquiries across phone and email channels with professionalism and care.
• Complete administrative and processing tasks accurately, efficiently, and compliantly.
• Build strong customer relationships while consistently living Heartland's values.

Job description

Heartland Bank in New Zealand is seeking a Reverse Mortgage Consultant to help customers achieve greater financial comfort in retirement. You’ll guide inquiries with empathy and care, coordinating with the New Business team and ensuring accurate administration of applications and accounts.

Join a team committed to inclusivity, flexible working options, and a focus on service quality. You’ll build strong relationships while living Heartland’s values and delivering outstanding customer experiences