Reverse Mortgage Consultant

Heartland; New Zealand; On-site; NZD 65,000 - 85,000; Full time

Benefits offered by this job

Employee banking benefits

Insurance package

Flexible working options

Job summary

Heartland is seeking a Reverse Mortgage Consultant in Newmarket to support customers through the reverse mortgage journey. You will deliver outstanding service, guiding clients with care, accuracy, and professionalism as part of the New Business team, handling enquiries and processing applications to a high standard.

Join a leading NZ financial services group with strong growth in reverse mortgages, collaborative culture, and flexible working options.

Qualifications

• Experience delivering high-quality customer service in a financial services context.
• Ability to explain complex information clearly and empathetically.
• Proactive, customer-focused approach with strong relationship skills.

Responsibilities

• Assist customers through reverse mortgage enquiries and applications.
• Provide accurate information and maintain professional, empathetic communication via phone and email.
• Process and administer reverse mortgage applications accurately and efficiently.
• Build and maintain relationships with customers and internal teams to support a smooth journey.

Skills

Customer service

Communication

Empathy

Problem solving

Job description

## Reverse Mortgage ConsultantApply: Newmarket - 277: Full time: Posted Today: End Date: October 13, 2026 (5 days left to apply): JR100620**Is this your next role?**Heartland Bank has proudly helped over 28,000 Kiwis live a more comfortable retirement, with a Heartland Reverse Mortgage. We are the leading provider of Reverse Mortgages in New Zealand and continue to see strong demand and growth from customers who are using this product to achieve their lifestyle desires and goals in retirement. As a Reverse Mortgage Consultant, you'll play a key role in helping customers achieve greater financial comfort and independence in retirement. You'll provide outstanding support to both existing and prospective customers, guiding them through their enquiries with professionalism, empathy, and care. Working closely with our New Business team, you'll be responsible for the accurate and efficient administration of reverse mortgage applications and customer accounts, ensuring a seamless experience throughout the customer journey. **Does this sound like you?*** Deliver exceptional customer service, ensuring customers' needs and best interests are always the priority.* Support customers through the reverse mortgage process, providing clear and accurate information.* Manage customer enquiries across phone and email channels with professionalism and care.* undefined* Complete administrative and processing tasks accurately, efficiently, and compliantly.* Build strong customer relationships while consistently living Heartland's values. **A bit about us and what we do** Heartland is an NZX/ASX-listed financial services group with big growth plans. Heartland owns both Heartland Bank in New Zealand and Heartland Finance in Australia. We provide award-winning savings and finance products to a diverse range of customers including business owners, farmers and retirees. Heartland's strategy is to digitalise everything we do, enabling us to provide customers with what they need in a scalable way. We can then pass those benefits onto the customer through faster service and better rates.**Can you see yourself here?** We're innovative and always evolving. We work together as one team and have big ambition. We're committed to creating a culture of inclusivity that celebrates our diverse backgrounds and supports the wellbeing of our people. We offer real opportunities for learning and career development. You can also drive change through our internal groups (including Manawa Whenua - our Māori group, the Rainbow Committee, Diversity & Inclusion Committee and our Green Team). **Some of our other benefits include:**Some of our perks include employee banking benefits, an excellent insurance package, flexible working options. **Diversity & Inclusion** At Heartland, we're proud to celebrate the many characteristics that make each of us different. We are committed to improving the inclusiveness of our workplace, enabling our people to be authentic and helping us better understand and respond to our customers. We're a Living Wage Employer, a Hearing Accredited Workplace, and have recently received the Rainbow Tick. Heartland is an equal opportunity employer. We strongly encourage everyone to apply and we welcome everyone to the team. Please let us know if you need any adjustments throughout the application or interview process including a sign language interpreter or speech-to-text reporter. In your application, feel free to let us know what your pronouns are (for example, she/her, he/him, they/them etc).