Retail Team Leader — Inspire Teams, Elevate Service

Animal; Albert-Eden; On-site; NZD 34,000 - 36,000; Part time

Benefits offered by this job

Monthly Bonus Scheme

50% Colleague Discount across Mountain

Uniform allowance twice per year

Up to 20 days annual leave (5-day work

Colleague Referral Incentive

Stable and supportive environment

Length of service awards

Job summary

Mountain Warehouse is seeking a part-time NZ Team Leader in Auckland to guide our New Zealand Retail team at St Lukes. You will drive customer service excellence, lead visual merchandising, and oversee daily operations to ensure a vibrant shopping experience.

Ideal candidates will have a proven retail background, be an engaging communicator, and empower staff toward high performance while maintaining store standards and safety. Join us to shape a dynamic store culture and meet ambitious KPIs.

Qualifications

• Passionate about delivering outstanding customer service.
• Confident and reliable motivator with talent for inspiring others.
• Experienced in retail operations including stock control and visual merchandising.
• Strong communicator who can provide constructive feedback.

Responsibilities

• Foster a collaborative and supportive team environment.
• Coach, train and mentor team to drive growth and achieve goals.
• Maintain clear, open communication and update the team regularly.
• Empower the team with up-to-date product knowledge to assist customers.
• Uphold store standards on stock presentation, ticketing and organisation.
• Oversee opening and closing duties for smooth store operations.
• Lead engaging visual merchandising to create inviting spaces.
• Prioritise health and safety for staff and customers.
• Motivate the team to meet and exceed sales targets and KPIs.
• Identify growth opportunities for team members and support their development.
• Set the standard for exceptional customer service and resolve issues promptly.
• Represent the Mountain Warehouse brand with enthusiasm and professionalism.
• Build connections within the local community to create a welcoming atmosphere.

Job description

Mountain Warehouse is seeking a part-time NZ Team Leader in Auckland to guide our New Zealand Retail team at St Lukes. You will drive customer service excellence, lead visual merchandising, and oversee daily operations to ensure a vibrant shopping experience.

Ideal candidates will have a proven retail background, be an engaging communicator, and empower staff toward high performance while maintaining store standards and safety. Join us to shape a dynamic store culture and meet ambitious KPIs.