Retail Team Leader - Inspire Teams, Elevate Service

Mountain Warehouse; Blenheim; On-site; NZD 55,000 - 70,000; Full time

Benefits offered by this job

Monthly Bonus Scheme

50% Colleague Discount across Mountain

Uniform allowance (twice-yearly)

Up to 20 days annual leave per year

Colleague Referral Incentive

Length of service awards

Job summary

Mountain Warehouse in Blenheim, NZ is seeking a confident Team Leader to guide a retail team, deliver exceptional customer service, and drive sales performance. You will manage daily store operations, coordinate visual merchandising, and coach team members to reach targets while maintaining a welcoming store environment.

The role emphasizes leadership, product knowledge, health and safety, and community engagement, with a bonus scheme and discount benefits.

Qualifications

• Experience leading retail teams in a fast-paced environment.
• Strong communication and coaching skills.
• Ability to meet sales targets and KPIs.

Responsibilities

• Foster a collaborative team environment and coach staff.
• Oversee daily store operations including opening/closing.
• Lead visual merchandising and maintain stock presentation.
• Deliver exceptional customer service and resolve concerns.
• Represent the Mountain Warehouse brand and engage with the community.

Skills

Leadership

Team motivation

Communication

Customer service

Job description

Mountain Warehouse in Blenheim, NZ is seeking a confident Team Leader to guide a retail team, deliver exceptional customer service, and drive sales performance. You will manage daily store operations, coordinate visual merchandising, and coach team members to reach targets while maintaining a welcoming store environment.

The role emphasizes leadership, product knowledge, health and safety, and community engagement, with a bonus scheme and discount benefits.