NZ Team Leader

Animal; Albert-Eden; On-site; NZD 34,000 - 36,000; Part time

Benefits offered by this job

Monthly Bonus Scheme

50% Colleague Discount across Mountain

Uniform allowance twice per year

Up to 20 days annual leave (5-day work

Colleague Referral Incentive

Stable and supportive environment

Length of service awards

Job summary

Mountain Warehouse is seeking a part-time NZ Team Leader in Auckland to guide our New Zealand Retail team at St Lukes. You will drive customer service excellence, lead visual merchandising, and oversee daily operations to ensure a vibrant shopping experience.

Ideal candidates will have a proven retail background, be an engaging communicator, and empower staff toward high performance while maintaining store standards and safety. Join us to shape a dynamic store culture and meet ambitious KPIs.

Qualifications

• Passionate about delivering outstanding customer service.
• Confident and reliable motivator with talent for inspiring others.
• Experienced in retail operations including stock control and visual merchandising.
• Strong communicator who can provide constructive feedback.

Responsibilities

• Foster a collaborative and supportive team environment.
• Coach, train and mentor team to drive growth and achieve goals.
• Maintain clear, open communication and update the team regularly.
• Empower the team with up-to-date product knowledge to assist customers.
• Uphold store standards on stock presentation, ticketing and organisation.
• Oversee opening and closing duties for smooth store operations.
• Lead engaging visual merchandising to create inviting spaces.
• Prioritise health and safety for staff and customers.
• Motivate the team to meet and exceed sales targets and KPIs.
• Identify growth opportunities for team members and support their development.
• Set the standard for exceptional customer service and resolve issues promptly.
• Represent the Mountain Warehouse brand with enthusiasm and professionalism.
• Build connections within the local community to create a welcoming atmosphere.

Job description

NZ Team Leader

Department: New Zealand Retail

Employment Type: Permanent - Part Time

Location: St Lukes (NLU)

Compensation: NZ$25.00 - NZ$26.00 / hour

Description

Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you!

We’re looking for a Team Leader to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience that leaves a lasting impression on every customer

Key Responsibilities

Leadership & Team Development:

• Foster a collaborative and supportive team environment, uniting colleagues around shared goals.
• Drive continuous growth by coaching, training, and mentoring your team.
• Keep your team informed and engaged through clear, open communication.
• Empower your team with up-to-date product knowledge to meet customer needs confidently.

Operational Excellence:

• Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day.
• Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.
• Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.
• Prioritise Health & Safety, safeguarding the wellbeing of your team and customers.

Sales & Performance:

• Motivate your team to meet and exceed sales targets and KPIs.
• Identify growth opportunities for team members and suggest strategies for their development.

Customer Experience:

• Set the standard for exceptional customer service and ensure it’s delivered consistently.
• Resolve customer concerns promptly and professionally, creating memorable shopping experiences.
• Represent the Mountain Warehouse brand with enthusiasm and professionalism.
• Build connections within the local community, enhancing the store’s personal and welcoming atmosphere.

We would love to meet someone who is

• Passionate about delivering outstanding customer service.
• A confident and reliable motivator, with a talent for inspiring others.
• Experienced in all areas of retail, from stock control to visual merchandising.
• A strong communicator who can engage at all levels and provide constructive feedback.
• Proactive and results-driven, with a track record of setting and achieving goals.
• Approachable, trustworthy, and a natural team player.
• Skilled at problem-solving within company guidelines and policies.

What's in it for you?

• Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
• 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
• You are entitled to up to 20 days of annual leave per year based on a 5-day work week.
• Generous Colleague Referral Incentive
• A stable, successful and supported environment
• Length of service awards

You're not just managing a store; you're shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change!

Applicants must have the legal right to work in New Zealand. We are unable to offer Visa sponsorship for this position at this time. INDNZ