Retail Team Leader: Elevate Customer Experience

Mountain Warehouse; Nelson; On-site; NZD 60,000 - 75,000; Full time

Benefits offered by this job

Monthly bonus scheme

Colleague discount 50%

Uniform allowance

Annual leave 20 days

Colleague referral incentive

Length of service awards

Job summary

Mountain Warehouse in Nelson Junction is seeking an Assistant Store Manager to partner with the Store Manager in delivering exceptional customer experiences while leading daily operations. You will develop a high-performing team, drive sales, maintain visual standards, manage stock, and uphold health and safety standards to protect staff and customers.

This role offers a monthly bonus scheme, 50% staff discount across Mountain Warehouse, up to 20 days annual leave, a uniform allowance, and a

Qualifications

• Proven leadership in retail management.
• Strong customer service focus and communication.
• Experience training and developing staff.
• Ability to drive sales and monitor KPIs.

Responsibilities

• Lead a motivated, high-performing team alongside the Store Manager.
• Maintain visual merchandising and store housekeeping standards.
• Recruitment, training, and development to grow team capability.
• Deliver exceptional customer experiences and resolve issues promptly.

Skills

Retail leadership

Customer service

Team development

Communication

Job description

Mountain Warehouse in Nelson Junction is seeking an Assistant Store Manager to partner with the Store Manager in delivering exceptional customer experiences while leading daily operations. You will develop a high-performing team, drive sales, maintain visual standards, manage stock, and uphold health and safety standards to protect staff and customers.

This role offers a monthly bonus scheme, 50% staff discount across Mountain Warehouse, up to 20 days annual leave, a uniform allowance, and a