Retail Store Lead: Elevate Experience & Growth

Mountain Warehouse; Nelson; On-site; NZD 60,000 - 90,000; Full time

Benefits offered by this job

Monthly bonus

Colleague discount

Uniform allowance

Up to 20 days annual leave

Referral incentive

Stable, supportive environment

Length of service awards

Job summary

Mountain Warehouse in Nelson, NZ is seeking an Assistant Store Manager to partner with the Store Manager in driving store success. You will lead daily operations, motivate a high-performing team and uphold the Mountain Warehouse brand while delivering exceptional customer experiences.

You will be responsible for training, staff development, visual standards, health and safety, and driving sales targets. This role offers a dynamic environment with opportunities to build community connections and

Qualifications

• Proven leadership of a motivated, high-performing team in a retail setting.
• Experience driving training, development and product knowledge.
• Strong communication and collaboration across store teams.

Responsibilities

• Lead withStore Manager to guide a motivated, engaged team.
• Foster a collaborative work environment and teamwork.
• Drive training and development to help the team grow.
• Maintain clear, transparent communication for alignment and trust.
• Ensure team is informed on product knowledge to deliver great service.
• Assist with day-to-day store operations and policy compliance.
• Maintain high visual merchandising and housekeeping standards.
• Prioritise health and safety with regular risk assessments.
• Recruit and retain top talent to build a strong team.
• Help meet and exceed sales targets and KPIs.
• Oversee stock levels, replenishment and delivery accuracy.
• Implement proactive loss prevention strategies.
• Lead by example in delivering exceptional customer service.
• Address customer feedback promptly and professionally.
• Represent Mountain Warehouse with enthusiasm and professionalism.
• Build connections with the local community and create a welcoming atmosphere.

Skills

Leadership

Retail management

Customer service

Communication

Team development

KPI monitoring

Stock management

Loss prevention

Job description

Mountain Warehouse in Nelson, NZ is seeking an Assistant Store Manager to partner with the Store Manager in driving store success. You will lead daily operations, motivate a high-performing team and uphold the Mountain Warehouse brand while delivering exceptional customer experiences.

You will be responsible for training, staff development, visual standards, health and safety, and driving sales targets. This role offers a dynamic environment with opportunities to build community connections and