Banking Assistant: Customer Focus & Growth Path

Kiwibank; Auckland; Hybrid; NZD 48,000 - 56,000; Part time

Benefits offered by this job

Market-leading benefits

Wellbeing support

Career development & internal opps

Job summary

Kiwibank in St Lukes, Auckland, is seeking a Banking Assistant to deliver warm, personalised service to customers and help them with everyday transactions.

You’ll connect customers with the right solution or specialist while promoting digital banking tools and supporting colleagues in a busy frontline environment.

This role offers flexible part-time hours across Wednesday to Saturday and a clear path for learning and internal opportunities within a vibrant, customer‑led culture.

Qualifications

• Experience delivering warm, personalised service to customers.
• Ability to work in a fast-paced retail banking environment.
• Comfort with digital tools and basic numerical tasks.
• Strong communication and problem-solving skills.

Responsibilities

• Assist customers with everyday transactions and account support.
• Guide customers to the right product or specialist.
• Promote digital banking tools and help customers use them.
• Maintain accurate records and support the branch team.

Skills

Customer service

Sales experience

Active listening

Attention to detail

Job description

Kiwibank in St Lukes, Auckland, is seeking a Banking Assistant to deliver warm, personalised service to customers and help them with everyday transactions.

You’ll connect customers with the right solution or specialist while promoting digital banking tools and supporting colleagues in a busy frontline environment.

This role offers flexible part-time hours across Wednesday to Saturday and a clear path for learning and internal opportunities within a vibrant, customer‑led culture.