Retail Support Coordinator

Flo & Frankie; Auckland; On-site; NZD 32,000 - 40,000; Part time

Benefits offered by this job

Above-market salary

Staff discounts

Training & development

EAP services

Supportive culture

Job summary

Flo & Frankie is seeking a proactive Retail Support Coordinator for a 25-hour-per-week role at our Head Office in Parnell, Auckland.

You will coordinate communication between stores and Head Office, support administration, track KPIs, and help ensure stores have information and resources they need. We’re an NZ-owned fashion business that values sustainability and team culture.

Qualifications

• Must be highly organised with strong attention to detail and ability to manage multiple priorities.
• Confident using Excel, Microsoft Office and retail systems.
• Comfortable using technology and AI tools to boost efficiency and streamline tasks.
• Clear communicator who enjoys collaborating with others and supporting teams.

Responsibilities

• Coordinate communication between stores, Head Office, warehouse and internal teams.
• Support retail administration, operational processes and compliance.
• Track sales performance, KPIs, targets and discounts; prepare reports for decisions.
• Coordinate store competitions, incentives and staff recognition.
• Support stock management, store openings and new initiatives.
• Identify opportunities to improve processes and ease store operations.
• Provide occasional in-store support when needed.

Skills

Organised

Attention to detail

Multi-tasking

Excel

Microsoft Office

AI tools

Communication

Team player

Tools

Retail software

Retail systems

ERP system

Job description

We're excited to share an opportunity for a proactive and organised Retail Support Coordinator to join our team at Flo & Frankie.

This is a 25-hour-per-week role, working Monday to Friday across five days, based at our Head Office in Parnell.

As our Retail Support Coordinator, you'll provide essential coordination and administrative support to our Retail Management team and stores. Working closely with teams across Head Office, you'll help improve processes, keep communication flowing and ensure our store teams have the information and resources they need to succeed.

WHAT YOU'LL DO:

• Coordinate communication between stores, Head Office, the warehouse and internal teams.
• Support retail administration, operational processes and compliance.
• Track sales performance, KPIs, targets and discounts, preparing reports to support business decisions.
• Coordinate store competitions, incentives and staff recognition.
• Support stock management, store openings and new initiatives.
• Identify opportunities to improve processes and make life easier for our store teams.
• Provide occasional in-store support when needed.

ABOUT YOU:

• Previous experience in retail or a similar administration or coordination role.
• Highly organised, with strong attention to detail and the ability to manage multiple priorities.
• Confident using Excel, Microsoft Office and retail systems.
• Confident using technology and AI tools to work smarter, improve efficiency and streamline everyday tasks.
• A clear communicator who enjoys building relationships and working collaboratively.
• Proactive, adaptable and solutions-focused, with a positive attitude and a great team spirit.
• Someone who connects with Flo & Frankie's values and enjoys supporting others to succeed.

ABOUT US:

Flo & Frankie is a proudly New Zealand, family-owned and operated business known for our beautiful, carefully curated products and warm, personal customer service.

At Flo & Frankie, people are at the heart of everything we do, from our amazing team to our loyal customers and the wider community. We care about making a real difference, which is why sustainability is in front of mind in all we do, and why our Flo Gives Back projects continue to support meaningful local and global causes.

We’re passionate about creating memorable, personalised experiences, both in-store and online, and we’re proud to offer a positive, supportive workplace where creativity is encouraged and everyone’s contribution matters.

WHAT YOU’LL LOVE:

• Above market salary and generous staff discounts.
• Being part of a fun, down-to-earth, and supportive team who live and breathe our brand values.
• Ongoing training, development, and opportunities to grow your skills and career within a fast-moving fashion business.
• Access to free and confidential EAP services to support your wellbeing.
• A culture that values creativity, fresh ideas, and celebrates wins (big and small!) as a team.