Retail Leader | People, Service & Results

Mitre 10; North Shore; On-site; NZD 90,000 - 120,000; Full time

Job summary

Mitre 10 in Auckland is seeking an experienced retail leader to manage a portfolio of customer-focused departments. You will spend most of your time on the shop floor, coaching your team, supporting customers and driving department performance across sales, service and operations.

You will develop capable teams, maintain presentation standards and deliver outstanding customer experiences that help customers complete home projects.

Qualifications

• Experience leading a team within retail, trade, home improvement or customer-facing environments.
• Genuine interest in developing people and helping others succeed.
• Strong customer-first mindset and commitment to delivering outstanding service.
• Understanding that great customer experiences drive strong sales results.
• Ability to balance customer service, people leadership and department performance.
• Excellent organisational skills and attention to detail.
• Preference for being on the shop floor rather than behind a desk.
• Energy, initiative and a practical, make-it-happen approach.

Responsibilities

• Lead a portfolio of customer-focused departments and support performance across sales, service and operational measures.
• Spend significant time on the shop floor coaching and leading by example.
• Support customers with advice, product knowledge and practical solutions for home projects.
• Develop a capable team and help departments achieve daily goals and presentation standards.
• Promote great customer experiences to drive sales results.

Skills

Shop floor leadership

People development

Customer-first mindset

Customer experience drives sales

Balance service & department perf

Organisational skills

On-floor presence

Energy and initiative

Job description

About the role

Reporting to the Retail Manager, you'll lead a portfolio of customer-focused departments and support performance across sales, service and operational measures.

This is a hands-on leadership role where you'll spend most of your time on the shop floor leading by example, coaching your team, supporting customers and helping your departments perform across sales, service and operational measures.

Customers often visit these departments looking for more than just a product. They're looking for advice, product knowledge and practical solutions to help complete projects around their homes.

Success in this role comes from developing a capable team, creating great customer experiences and leading departments that customers want to shop in. You'll also play an important role in maintaining presentation standards, supporting department performance and helping your team achieve their goals every day.

What you’ll bring

• Experience leading a team within retail, trade, home improvement or customer-facing environments
• A genuine interest in developing people and helping others succeed
• A strong customer-first mindset and commitment to delivering outstanding service
• An understanding that great customer experiences drive strong sales results
• The ability to balance customer service, people leadership and department performance
• Excellent organisational skills and attention to detail
• A preference for being on the shop floor rather than behind a desk
• Energy, initiative and a practical, make-it-happen approach

Why Join Us?

Growth &Development

• Leadershipdevelopment within New Zealand's largest Mitre 10 group
• Exposureto one of the largest Mitre 10 stores
• Supportfrom an experienced senior leadership team
• Internalcareer opportunities across the wider Riviera business
• Abusiness that values internal development and progression
• Generousstaff purchase scheme at selected Mitre 10 stores (eligibility applies)
• Discountedfood and drinks at participating Columbus Coffee cafés
• Everydaysavings on shopping, travel, dining and more through our perks platform
• Ongoingtraining and development opportunities

Recognition

• Values-basedrecognition programmes
• Longservice recognition and rewards
• Annualawards celebrating outstanding performance

About Mitre 10 MEGAAlbany

Mitre 10 MEGA Albanyis one of the largest Mitre 10 stores and a flagship location within thenetwork.

With strong customervolumes, an experienced leadership team and a reputation for operationalexcellence, Albany offers the scale, pace and variety that helps developcapable retail leaders.

It's a place wherepeople can build their leadership capability, broaden their experience andcreate opportunities for future growth within the wider Riviera business.

Who We Are

Riviera HardwareHoldings Ltd is the largest group within the Mitre 10 network, proudlyKiwi-owned and operated. Our business includes Mitre 10 stores across Auckland,Columbus Coffee cafés, a Distribution Centre and a Frame & TrussManufacturing Plant. We combine the strength of a national brand with theculture and agility of a locally owned business, creating genuine opportunitiesfor development and career progression.

What's Next?

Whether you're already leading a retail team or you're ready to take the next step in your leadership career, we'd love to hear from you.

Closing Date:

Thursday, 26 November 2026