Retail Leader | People, Service & Results

Mitre 10; Auckland; Hybrid; NZD 75,000 - 110,000; Full time

Benefits offered by this job

Leadership development

Staff purchase scheme

Discounted Columbus Coffee

Everyday savings via perks platform

Internal career opportunities

Job summary

Mitre 10 MEGA Albany is seeking a hands-on Retail Manager to lead a portfolio of customer-focused departments on the shop floor. You will coach your team, support customers and drive department performance in a busy, high-volume store.

You’ll develop a capable team, maintain presentation standards and contribute to store performance while benefiting from leadership development and career progression opportunities within Riviera Holdings.

Qualifications

• Experience leading a team in retail or home improvement environments.
• People development is a priority.
• Strong customer-first mindset and service delivery.
• Understanding that great customer experiences drive sales results.
• Ability to balance customer service, people leadership and department performance.
• Excellent organisational skills and attention to detail.

Responsibilities

• Lead a portfolio of customer-focused departments on the shop floor.
• Coach and develop the team to improve service and sales performance.
• Support customers with product knowledge and practical solutions for home projects.
• Maintain presentation standards and drive department performance.
• Contribute to overall store performance and goals on a daily basis.

Skills

Team leadership

Customer service

Store operations

Coaching

Presentation standards

Organisational skills

Job description

About the role

Reporting to the Retail Manager, you'll lead a portfolio of customer-focused departments and support performance across sales, service and operational measures.

This is a hands-on leadership role where you'll spend most of your time on the shop floor leading by example, coaching your team, supporting customers and helping your departments perform across sales, service and operational measures.

Customers often visit these departments looking for more than just a product. They're looking for advice, product knowledge and practical solutions to help complete projects around their homes.

Success in this role comes from developing a capable team, creating great customer experiences and leading departments that customers want to shop in. You'll also play an important role in maintaining presentation standards, supporting department performance and helping your team achieve their goals every day.

What you’ll bring

• Experience leading a team within retail, trade, home improvement or customer-facing environments
• A genuine interest in developing people and helping others succeed
• A strong customer-first mindset and commitment to delivering outstanding service
• An understanding that great customer experiences drive strong sales results
• The ability to balance customer service, people leadership and department performance
• Excellent organisational skills and attention to detail
• A preference for being on the shop floor rather than behind a desk
• Energy, initiative and a practical, make-it-happen approach

Why Join Us?

• Leadershipdevelopment within New Zealand's largest Mitre 10 group
• Exposureto one of the largest Mitre 10 stores
• Supportfrom an experienced senior leadership team
• Internalcareer opportunities across the wider Riviera business
• Abusiness that values internal development and progression
• Generousstaff purchase scheme at selected Mitre 10 stores (eligibility applies)
• Discountedfood and drinks at participating Columbus Coffee cafés
• Everydaysavings on shopping, travel, dining and more through our perks platform
• Ongoingtraining and development opportunities

Recognition

• Values-basedrecognition programmes
• Longservice recognition and rewards
• Annualawards celebrating outstanding performance

About Mitre 10 MEGAAlbany

Mitre 10 MEGA Albanyis one of the largest Mitre 10 stores and a flagship location within thenetwork.

With strong customervolumes, an experienced leadership team and a reputation for operationalexcellence, Albany offers the scale, pace and variety that helps developcapable retail leaders.

It's a place wherepeople can build their leadership capability, broaden their experience andcreate opportunities for future growth within the wider Riviera business.

Who We Are

Riviera HardwareHoldings Ltd is the largest group within the Mitre 10 network, proudlyKiwi-owned and operated. Our business includes Mitre 10 stores across Auckland,Columbus Coffee cafés, a Distribution Centre and a Frame & TrussManufacturing Plant. We combine the strength of a national brand with theculture and agility of a locally owned business, creating genuine opportunitiesfor development and career progression.

What's Next?

Whether you're already leading a retail team or you're ready to take the next step in your leadership career, we'd love to hear from you.Apply online and become part of a business that is WorkingTogether. Chasing Great.

Closing Date: Thursday, 26 November 2026