Retail Lead

JobSpace; Greymouth; On-site; NZD 70,000 - 90,000; Full time

Job summary

West Coast Vets in Greymouth seeks a confident Retail Lead to shape the retail experience across the West Coast. This full-time role combines people leadership, service and commercial thinking in a close-knit clinic serving pets, farms and rural communities.

You will lead from the front, drive sales growth, manage stock and promotions, and work closely with clinical teams to deliver practical client solutions in a supportive regional setting.

Qualifications

• 2+ years of experience in a retail role.
• Experience in an agricultural or veterinary environment is an asset.
• Strong leadership and communication skills.

Responsibilities

• Lead, coach and develop the retail team to deliver superb client experience.
• Build a positive team culture with solid product and sales knowledge.
• Manage workflow, training, feedback and day-to-day team performance.
• Drive sustainable retail sales growth and achieve set goals.
• Oversee inventory processes including receipting, stock control and stocktakes.
• Collaborate with clinical teams to provide practical, meaningful client solutions.
• Maintain high standards of retail presentation, safety and seasonal promotions.

Skills

People leadership

Customer service

Retail operations

Excel

Tools

Excel

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are looking for a confident, people-focused Retail Lead to join our Greymouth clinic and help shape the retail experience across West Coast Vets. This is a full-time role for someone who enjoys bringing people, service and commercial thinking together.

Based in the heart of the West Coast, you'll lead from the front in a close-knit clinic that supports pets, farms and rural communities. It's a role with real variety, visible impact and the chance to build a life in a region known for rugged coastlines, native bush, open space and down-to-earth people.

Why West Coast Vets?

For more than 50 years, we've been on the Coast, for the Coast. We're a progressive, New Zealand-owned veterinary business with deep local roots and a genuine commitment to our people, animals and communities.

• A purpose-led organisation where 'Here for Good' guides how we work.
• A supportive, close-knit team where your contribution will be seen and valued.
• A broad client base spanning companion animals, dairy, sheep, beef and equine.
• Career development, training, staff benefits and wellbeing support.
• The chance to live and work where beaches, bush, trails and weekend adventures are all close by.

Your responsibilities will include:

• Leading, coaching and developing the retail team to deliver superb client experience.
• Building a positive team culture with strong product and sales knowledge.
• Managing workflow, training, feedback and day-to-day team performance.
• Driving sustainable retail sales growth and achievement of agreed goals.
• Leading inventory processes, including receipting, stock control, stocktakes and waste reduction.
• Working closely with clinical teams to provide practical, meaningful solutions for clients.
• Maintaining high standards of retail presentation, safety and seasonal promotions.

We would love to hear from you if you:

• Bring 2+ years' experience in a retail role, ideally supervising or guiding others.
• Have experience in an agricultural or veterinary environment and understand farming seasonality.
• Are a confident people leader who can organise priorities, give feedback and navigate conflict.
• Build trusted relationships easily and genuinely enjoy helping clients.
• Have strong Microsoft Office skills, including Excel, and hold a current full driver's licence.

This is more than a retail role. It's an opportunity to become part of a team that takes pride in looking after its own. If you're ready for meaningful work and the West Coast way of life, we would love to hear from you.