Veterinary Assistant / Client Care Support

Village Vets; New Zealand; On-site; NZD 45,000 - 60,000; Part time

Job summary

Village Vets is seeking a friendly Veterinary Assistant / Client Care Support to join our companion animal clinic in a part-time role. You will help ensure a welcoming experience for clients and their pets while supporting the veterinary team.

You'll handle client communication, assist with patient handling and clinic cleanliness, and develop your skills in animal care with hands-on learning opportunities.

Qualifications

• Customer service excellence in person and over the phone.
• Willingness to learn and grow in animal care.
• Organised and dependable team member.

Responsibilities

• Provide friendly, professional customer service both in person and over the phone
• Assist the clinical team with patient handling
• Maintain clinic cleanliness and sanitation
• Create a positive and reassuring experience for clients and pets
• Assist with patient transport and clinic-related errands
• Contribute to a collaborative and efficient team environment

Skills

Customer service

Communication

Teamwork

Calm under pressure

Education

Animal Care qualification

Veterinary Nursing qualification

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Veterinary Assistant / Client Care Support

Join our caring companion animal clinic and make a real difference every day!

We’re looking for a friendly, reliable team member with strong customer service skills to join our companion animal clinic in a part‑time role. Strong communication skills, both in person and over the phone, are essential for success in this role.

This is an excellent opportunity for someone beginning their career in animal care or veterinary nursing, with plenty of opportunities to learn and develop.

About the Role

In this role, you’ll work closely with our veterinary and nursing team, helping ensure our patients receive the highest standard of care while creating a welcoming experience for clients. Every day brings something different, making this a rewarding role for someone who loves animals and enjoys working with people.

Key Responsibilities

Provide friendly, professional customer service both in person and over the phone

Assist the clinical team with safe and compassionate patient handling

Maintain high standards of cleanliness, sanitation throughout the clinic

Help create a positive and reassuring experience for clients and their pets

Assist with occasional patient transport and clinic-related errands

Contribute to a collaborative and efficient team environment

About You

We're looking for someone who is:

Passionate about animal welfare and client care

Friendly, professional, and confident communicating with people

Able to remain calm and communicate effectively

Willing to follow instructions and work as part of a team

Eager to learn, grow, and take initiative

Organised, dependable, and adaptable

Full driver's licence

Animal Care or Veterinary Nursing qualification (or currently studying) prefered

Strong customer service and communication skills