Retail Gear Expert — Elevate Customer Experience

Amer Sports Corporation; Auckland; Hybrid; NZD 28,000 - 41,000; Full time

Benefits offered by this job

Generous employee discount

Arc’teryx uniform provided

Team Live It days

Employee assistance program

On-the-job training and development

Career pathways across brands

Job summary

Amer Sports Corporation operates Arc'teryx at Commercial Bay in Auckland. The role focuses on delivering exceptional customer service, educating guests about products, processing purchases, and handling warranties or damaged goods with enthusiasm.

You'll support events, stock, and merchandising while staying organized and helping the team create an outstanding guest experience for outdoor enthusiasts.

Qualifications

• 2+ years of retail sales experience.
• Excellent verbal and written communication skills.
• Self-motivated with strong problem-solving abilities.
• Flexible and adaptable to changing needs of the business.
• Balanced autonomy and collaboration within a team.
• Ability to contribute to continuous improvement.
• Passion for outdoor activities and brand story.

Responsibilities

• Fostering connection in all guest interactions from product education, processing purchases and supporting our guests on warranties or damaged goods
• Supporting in store events, inventory counts, replenishing product and ensuring the store stays clean and organised
• Provide feedback and suggestions on merchandising to enhance guest experience and sales
• Collaborating with your team and leaders in an open and positive way
• Deliver best in class experience to our guests through education, service and culture
• Build a strong understanding of our products and seamlessly weave this into your guest interactions
• Be a brand ambassador and elevate the guest experience wherever possible

Skills

Customer service

Communication

Problem solving

Adaptability

Teamwork

Autonomy

Continuous improvement

Outdoors passion

Job description

Amer Sports Corporation operates Arc'teryx at Commercial Bay in Auckland. The role focuses on delivering exceptional customer service, educating guests about products, processing purchases, and handling warranties or damaged goods with enthusiasm.

You'll support events, stock, and merchandising while staying organized and helping the team create an outstanding guest experience for outdoor enthusiasts.