Lead

Amer Sports Corporation; Auckland; Hybrid; NZD 55,000 - 68,000; Full time

Benefits offered by this job

Uniform provided

Generous staff discount

Competitive salary and bonus scheme

Parental leave top up

Job summary

Arc’teryx Auckland is seeking a dedicated retail leader to support the in-store experience and drive guest satisfaction. You will lead from the floor, develop Product Guides, and participate in inventory control and visual merchandising.

Your role includes delivering exceptional service and helping the store achieve daily targets. You should be comfortable coaching staff, managing time, and handling holiday season demand, including Black Friday availability and December peak.

Qualifications

• One or more years of leadership experience as a supervisor or team lead.
• 1–2 years of retail experience with guest service focus.
• Strong customer service orientation and ability to train others.
• Proven written and verbal communication skills.

Responsibilities

• Support the in-store experience during shifts with awareness of sales floor activity.
• Lead from the floor to champion guest experience and floor leadership.
• Coach Product Guides to unlock potential and hit targets.
• Assist inventory management including receiving, restocking, and visual merchandising.
• Utilise POS to process transactions, warranties, trades, purchases and returns.
• Manage store operations including sales targets, labour and budget considerations.
• Network with partners to support events and brand engagement in the community.
• Oversee opening and closing procedures for the store.

Skills

Leadership experience

Retail experience

Customer service

Communication

Time management

Tools

POS system

Inventory management

Job description

Be a Part of the Auckland Team, Our First Arc'teryx Store in New Zealand!

About ARC’TERYX

Located in the Canadian Coast Mountain wilderness,Arc'teryxis built on the principle of obsessive, precisedesign and production.

The unique in-house manufacturing and design centersallow the brand to constantly evolve and build productsthe right way. Timeless quality, intuitive design and simplicity result inunrivaled performance at the point of extreme need.

About the Opportunity

• Support the in-store experience during your shift, with an acute awareness of what’s happening on the sales floor at any given moment
• Championing floor leadership and exceptional guest experience by leading from the floor
• Actively sharing brand information and event specifics with the team and guests, ensuring each individual feels invited to join in
• Coach and develop Product Guides to unlock their potential and support the store in reaching targets
• Support inventory management to maximize sell-through; including receiving, processing, restocking and destocking, and visual merchandising
• Leverage all tools to manage the store business operations in overseeing sales targets, labor and budget management
• Network with potential partners to support events and to help maximize brand engagement in the community
• Manage the opening and closing procedures for the store
• Answering store phones and responding to voicemails and store emails
• Utilize the POS system to process guest transactions including warranties, Used Gear trade-ins, purchases, and returns

About You

• You have one or more years of leadership experience, and 1 – 2 years of retail experience
• You are a natural leader and the idea of unlocking someone’s full potential excites you
• You have a passion for customer service and delivering an exceptional experience for guests
• You seek and offer relevant feedback, coaching and development in the moment
• You are comfortable adhering to and enforcing health and safety guidelines at all times
• You have proven ability to set a clear vision, align your team around common goals and foster commitment to these objectives
• You have strong time management skills and can prioritize and adapt to daily business needs in the moment
• You remain highly flexible and adaptable when faced with ambiguity
• You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
• Your passion for your work is paralleled by your passion for getting outside and living it
• You have strong written and verbal communication

Our Benefits

• Kick start with Arc’teryx uniform provided
• A generous team discount, not only with Arc’teryx, but other affiliated brands with Amer Sports
• Competitive salary and a great bonus scheme
• Parental Leave Top Up Program to support all future parents
• Access to an Employee Assistant Program to support your health & wellbeing
• Continuous on the job training, development opportunities to supportyour career growth
• Be part of a global business with great career pathways and opportunities across multiple brands

You should know:

• This position is Full Time.
• We are all expected to be available to work “Black Friday” (the day after US Thanksgiving) and from the second week of December until the end of the holiday season.
• Under the direction of the Store Manager and Assistant Manager, you perform/complete other additional projects, duties, and assignments as required and/or by request.
• Your availability must reflect the needs of the business, which may change from time to time at the discretion of the Store Manager.

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fuelled by curiosity and acceptance.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Leave it Better

We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way.

Join us in creating positive change in ourselves, our communities, and the world.

Live it.

Get out there - the mountains make us better

Disruptive evolution.

In pursuit of better. Always.

Commit.

We set bold objectives and see them through.