Product Guide

ARC'TERYX; Auckland; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Generous team discount

Arc’teryx uniform provided

Team Live It days

Employee Assistance Program

On-the-job training

Career opportunities across brands

Job summary

ARC’TERYX in Auckland's Commercial Bay is hiring a customer-focused retail adviser to help guests explore products, complete purchases, and handle warranty concerns.

You will welcome visitors, run events, manage stock, keep the store clean, and contribute to merchandising ideas. Strong communication and problem-solving are essential. Join a global brand with opportunities across multiple channels.

Qualifications

• Two or more years of retail sales experience.
• Excellent verbal and written communication.
• Self-motivated with adaptability in a fast-paced environment.
• Strong customer service mindset.

Responsibilities

• Engage with guests to educate products and process purchases.
• Support in-store events, stock counts, replenishment, and cleanliness.
• Provide feedback on merchandising to enhance guest experience.
• Collaborate with your team and leaders to deliver excellent service.
• Represent ARC’TERYX as a brand ambassador and elevate guest experience.
• Build product knowledge to help guests connect with the right items.
• Deliver best-in-class experience through education and service.

Skills

Retail experience

Customer service

Communication skills

Self-motivated

Job description

Come the join the team at NZ’s first Arc’teryx store located at Commercial Bay!

About ARC’TERYX

Located in the Canadian Coast Mountain wilderness,Arc’teryxis built on the principle of obsessive, precisedesign and production.

The unique in-house manufacturing and design centersallow the brand to constantly evolve and build productsthe right way. Timeless quality, intuitive design and simplicity result inunrivaled performance at the point of extreme need.

Our Benefits

• A generous team discount, not only with Arc’teryx, but other affiliated brands with Amer Sports
• Kick start with Arc’teryx uniform provided
• Team Live It days- connect with your team members and the great outdoors!
• Access to an Employee Assistant Program to support your health & wellbeing
• Continuous on the job training, development opportunities to support your career growth
• Be part of a global business with great career pathways and opportunities across multiple brands

About the Opportunity

• Fostering connection in all guest interactions from product education, processing purchases and supporting our guests on warranties or damaged goods
• Supporting in store events, inventory counts, replenishing product and ensuring the store stays clean and organised
• Provide feedback and suggestions on merchandising to enhance guest experience and sales
• Collaborating with your team and leaders in an open and positive way
• Deliver best in class experience to our guests through education, service and culture
• Build a strong understanding of our products and seamlessly weave this into your guest interactions
• Be a brand ambassador and elevate the guest experience wherever possible

About You

• You have two or more (2+) years of retail sales experience
• You are passionate about delivering exceptional customer service
• You love to have fun at work, but hold yourself accountable to what is required of you
• You have outstanding verbal and written communication skills, and a deep understanding of your impact
• You are self-motivated, and enjoy problem solving
• You remain highly flexible and adaptable when faced with ambiguity
• You effectively balance autonomy and collaboration
• You inspire breakthrough thinking and continuous improvement
• You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
• Your passion for your work is paralleled by your passion for getting outside and living it

Availability Requirements:

• You are available for a minimum of one open, one close and one weekend shift each week
• Your availability must reflect the needs of the business, which may change from time to time at the discretion of the Store Manager

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Leave it Better

We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way.

Join us in creating positive change in ourselves, our communities, and the world.

Live it. Get out there - the mountains make us better

Disruptive evolution. In pursuit of better. Always.

Commit. We set bold objectives and see them through.