Retail Duty Manager: Lead Operations & Team Performance

Kmart Group; Auckland; Hybrid; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary + bonus potential

Team member discounts

Career pathways across Kmart Group

Leadership development support

Job summary

Kmart Aotearoa is seeking a Duty Manager to support store leaders and drive efficiency across key in-store processes in Auckland. You will contribute to end-of-trade tasks, presentation standards, and safe, accurate closures.

The role calls for hands-on leadership and a strong focus on operations and customer service in a busy retail environment. Ideal candidates bring proven leadership in retail, a growth mindset, and the ability to collaborate across teams to deliver results.

Qualifications

• Experience leading teams in a retail store environment.
• Ability to drive store operations and meet performance targets.
• Strong communication and conflict resolution skills.

Responsibilities

• Lead by example and support store leaders in in-store processes.
• Make timely decisions and seek guidance as needed.
• Foster collaboration and recognise individual contributions within the team.
• Drive consistent achievement of goals through focus and task completion.
• Demonstrate accountability and adaptability in changing conditions.
• Pursue continuous improvement and share learnings with the team.

Skills

Leadership

Strategic thinking

Team motivation

Operational excellence

Resilience

Growth mindset

Job description

Kmart Aotearoa is seeking a Duty Manager to support store leaders and drive efficiency across key in-store processes in Auckland. You will contribute to end-of-trade tasks, presentation standards, and safe, accurate closures.

The role calls for hands-on leadership and a strong focus on operations and customer service in a busy retail environment. Ideal candidates bring proven leadership in retail, a growth mindset, and the ability to collaborate across teams to deliver results.