Retail Customer Service Associate

Woolworths Supermarkets; Napier; On-site; NZD 42,000 - 55,000; Full time

Benefits offered by this job

Team discounts

Sonder support

Job summary

Woolworths Supermarkets in New Zealand is seeking a store-focused team member to deliver outstanding customer service and support daily operations. You’ll engage customers on the shop floor, assist with inquiries, and help maintain store presentation and inventory accuracy.

The role emphasizes a customer-centric approach, strong communication, integrity, and proactive problem-solving to ensure a positive shopping experience for our customers.

Qualifications

• Customer service orientation and a friendly, helpful demeanor.
• Strong communication and interpersonal abilities.
• Commitment to company values and professional conduct.
• Attention to detail and proactive issue escalation when needed.

Responsibilities

• Be highly visible on the shop floor, engaging customers with personalised assistance and promptly resolving inquiries and complaints.
• Maintain precise inventory control, verify stock, conduct stocktakes, and perform price integrity routines.
• Process deliveries in a timely manner and support store presentation by keeping areas clean and organised.
• Collaborate with the team to swarm and ensure smooth daily operations and meet store objectives.
• Uphold safety protocols, report hazards, and comply with company policies and legal requirements.

Skills

Customer-Centric Focus

Strong Interpersonal Skills

Integrity & Professionalism

Detail-Oriented & Proactive

Job description

Woolworths Supermarkets in New Zealand is seeking a store-focused team member to deliver outstanding customer service and support daily operations. You’ll engage customers on the shop floor, assist with inquiries, and help maintain store presentation and inventory accuracy.

The role emphasizes a customer-centric approach, strong communication, integrity, and proactive problem-solving to ensure a positive shopping experience for our customers.