Customer-Centric Retail Assistant — Growth & Perks

Woolworths Group; Bay of Plenty; On-site; NZD 36,000 - 48,000; Full time

Benefits offered by this job

Team discounts across Woolworths Group

Sonder support program

Global career opportunities

Job summary

Woolworths Group in New Zealand seeks a customer-focused team member to support shop floor operations, assist customers and maintain store presentation. You will help with deliveries, stock accuracy, and daily tasks to ensure a smooth, welcoming shopping environment.

The role emphasizes strong teamwork, safety, and compliance, with opportunities to contribute ideas and grow within a large, diverse retail network serving Kiwi shoppers weekly.

Qualifications

• Customer-centric focus and loyalty-building through personalised support.
• Strong communication and interpersonal skills for effective interactions.
• Commitment to company values, integrity and professional standards.
• Attention to detail and proactive issue escalation to management.

Responsibilities

• Champion Customer Service: be highly visible on the shop floor, assist customers and resolve inquiries and complaints.
• Ensure Store Accuracy: manage inventory and stocktakes, maintain price integrity routines.
• Process Deliveries & Presentations: handle deliveries promptly and keep areas clean and organized.
• Support Daily Operations: collaborate with the team to ensure smooth daily operations.
• Prioritise Safety & Compliance: follow safety protocols and report hazards.

Skills

Customer service

Interpersonal skills

Integrity

Detail oriented

Job description

Woolworths Group in New Zealand seeks a customer-focused team member to support shop floor operations, assist customers and maintain store presentation. You will help with deliveries, stock accuracy, and daily tasks to ensure a smooth, welcoming shopping environment.

The role emphasizes strong teamwork, safety, and compliance, with opportunities to contribute ideas and grow within a large, diverse retail network serving Kiwi shoppers weekly.