Retail Consultant

Early Settler Group; Auckland; Sur place; NZD 42 000 - 52 000; Plein temps

Avantages offerts par ce poste

Team member discounts

Holistic wellbeing programs

Career development opportunities

Collaborative team environment

Résumé du poste

Early Settler is seeking a dynamic Retail Consultant to join our store team in Auckland. You will deliver a personalised shopping experience, build rapport with customers, and help them bring their home vision to life while aiming to meet sales targets and store KPIs.

With at least 2 years in retail, you’ll balance customer care with administrative duties, stay informed on product features, and contribute to a friendly, supportive team environment focused on WeAddValue and WeKeepItReal.

Qualifications

• At least 2 years retail experience in home/lifestyle products preferred.
• Ability to engage customers and help realise their home vision.
• Strong communication and a proactive sales mindset.

Responsabilités

• Assess customer needs and recommend items that match.
• Maintain up-to-date product knowledge to describe features.
• Upsell and cross-sell while informing customers about promotions.
• Provide consistently exceptional customer service.
• Demonstrate company values in every interaction.
• Keep store presentation aligned with VM guidelines.
• Resolve customer concerns promptly and professionally.

Connaissances

Retail experience

Customer service

Sales targets

Communication skills

Computer literacy

Outils

POS system

Description du poste

Who are we?

Early Settler is about stylish modern living - We sell furniture and gorgeous homewares that is affordable and designed to help create a home you truly love living in. There’s no place like home and, no matter what your style, we’ve got something to make yours even more comfy and beautiful.

Introduction:

Who are we?

Early Settler is about stylish modern living - We sell furniture and gorgeous homewares that is affordable and designed to help create a home you truly love living in. There’s no place like home and, no matter what your style, we’ve got something to make yours even more comfy and beautiful.

Why Join Us?

Here at Early Settler, we are looking for people who share our innate passion for providing exceptional customer experience. We love what we do and we love to support each other to hit our goals.

This is how we get the best of we with the best of me!

To support our most important asset, YOU, we provide you with:

• Amazing team member discounts on our fabulous products
• Holistic Wellbeing programs to support you to be your best self
• Career Development Opportunities
• Fun, Supportive and collaborative team environment

Description

What is the Role:

We are currently looking for a dynamic Retail Consultant to join our store team. This Retail Consultant is responsible for ensuring high levels of customer service by offering a personalised experience, taking a genuine interest in getting to know our customers and recommending items that match. This role is also responsible for achieving sales targets and Store KPIs (conversion, customer service score, average transaction value,etc).

Key Responsibilities

• Ascertain customer's needs and recommend items that match.
• Keep up to date with product knowledge to accurately describe product features and benefits
• Upsell and cross-sell where appropriate - inform customers about sales and promotions
• Consistently provide exceptional customer service
• Demonstrate our values in action during every customer interaction
• Ensure store presentation consistently aligns with Visual Merchandising (VM) guidelines
• Assist, resolve or escape all customer concerns in an appropriate and timely manner

Skills and Experiences

Who are we looking for?

You are someone who loves retail and all its nuances. You understand the customer journey and can make the magic happen to bring a customer’s vision to life. You are all about teamwork and delight in hitting and smashing sales targets. You're a go getter and you appreciate KeepingItReal

What's needed to succeed

• At least 2 years retail experience in home/lifestyle products preferred
• The ability to engage with our customers to bring their vision for their home to life
• An \"I've got this\" attitude for selling and exceeding your sales targets
• Exceptional communication skills and computer literacy
• The capability to balance customer care and administrative duties
• A genuine interest in home-styling, furniture or creating welcoming living spaces is a plus!
• Be keen as beans to live our values #WeAddValue, #WeAreDistinctive, #WeMakeItPersonal, #WeAreExperts, #WeKeepItReal.
• As we are a furniture store, the role involves regular manual handling of products including lifting, carrying and moving items of varying sizes. Applicants must be physically capable of safely performing these tasks as part of their daily duties.
• Applicants must be a NZ citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.
• Roster - Monday 8.45- 3.45pm, Sunday 11am - 5pm.

We understand a lot of time and effort goes into applying for roles and we genuinely thank all applicants in advance. Due to the volume of applications we receive, only successful applicants will be contacted for an interview.