Sales and Service Assistant - Fixed-Term Full-Time - Sylvia Park

Farmers Trading Company Ltd; Auckland; Hybrid; NZD 42,000 - 52,000; Full time

Job summary

Farmers Trading Company Ltd at Sylvia Park is seeking a Sales and Service Assistant for a fixed-term, full-time position covering 4 months to February 2027. The role combines merchandising with exceptional customer service to enhance the in-store experience.

You should have 3–4 years in personalised retail sales, experience in styling or personal shopping, and a proven ability to set up promotions and seasonal layouts. Be prepared to coach colleagues and maintain high service standards.

Qualifications

• 3-4 years of experience in personalised retail service and sales.
• Background in in-store styling or personal shopping.
• Proven ability to set up promotions and implement new season adjacency plans.
• Solid understanding of visual merchandising principles.
• Positive, energetic attitude with flexibility in a fast-paced retail environment.

Responsibilities

• Present product ranges attractively to inspire and engage customers.
• Set up in-store promotions accurately and on schedule.
• Implement new season plans to drive merchandise flow.
• Provide personalised service and consult with customers across departments.
• Coach new team members and uphold high service standards.

Skills

Retail sales

Merchandising

Customer service

Team coaching

Job description

Sales and Service Assistant - Fixed-Term Full-Time - Sylvia Park

Experienced Retail Assistant- Merchandising Focus

Rostered Hours:

This role is a fixed-term full-time position, covering for 4 months until February 2027.

At New Zealand's leading department store, we understand the value of delivering exceptional service that goes above and beyond for our loyal customers.

We're currently on the lookout for a dedicated Retail Assistant with a strong focus on merchandising to join ourSylvia Park team. If you have 3-4 years of experience in personalised retail sales, and a passion for creating an outstanding in-store experience, we want to hear from you!

What does a day-to-day look like?

In this role, you'll combine your merchandising skills with exceptional customer service by:

• Presenting our product ranges attractively and professionally to inspire and engage customers
• Setting up in-store promotions accurately and on schedule, ensuring offers are clear and compelling
• Implementing new season plans, making sure merchandise flows logically and draws customer attention

As a service and selling expert, your role will also include:

• Providing personalised service, consulting with customers to understand and meet their unique needs
• Advising across multiple departments, drawing on your wide product knowledge and experience
• Coaching new team members, leading by example to uphold high service standards

What will you bring to the role?

To succeed in this role, you'll bring:

• 3-4 years of experience in a personalised retail service and sales role
• A background in in-store styling or personal shopping
• Proven ability to set up promotions and implement new season adjacency plans
• A solid understanding of visual merchandising principles
• A positive, energetic attitude and flexibility to thrive in a fast-paced retail environment

Entitlement to work in New Zealand
In accordance with the Immigration Act 2009, you will be asked to provide evidence of your entitlement to work in New Zealand during the selection process. If invited to interview, you will be required to bring original documentation with you. Please refer to our Frequently Asked Questions on our Contact Us page for more information.