Restaurant Manager: Lead Ops & Guest Experience

JobSpace; Rolleston; On-site; NZD 39,000 - 48,000; Full time

Job summary

JobSpace is seeking a Restaurant Manager for Rolleston in the Canterbury region. You will oversee daily cafe operations, ensure excellent customer service, and lead front-of-house and kitchen staff.

The role offers a guaranteed minimum 30 hours per week and is a permanent full-time position with a pay rate of NZ$28–NZ$35 per hour. Key responsibilities include menu planning with chefs, rostering, cost control, health and safety compliance, vendor liaison, and staff development.

Qualifications

• Have at least 2 years’ experience in similar field OR a level 4 and above qualification in Business/commerce/management/sales/Arts or relevant field.
• Be a great team player, be able to follow instructions.
• Be physically fit and willing to work hard.
• Good eye for details and an ability to solve problems practically and effectively.
• Have "can-do" attitude.

Responsibilities

• Oversee the daily operations of the café, ensuring smooth service and timely execution.
• Collaborate with chefs to plan, develop, and update menus that are cost effective, appealing, and aligned with customer preferences.
• Plan and manage special events, group bookings, and seasonal promotions to boost customer engagement and revenue
• Recruit, train, mentor, and supervise all front-of-house and kitchen staff.
• Prepare and manage staff rosters to ensure adequate coverage during all shifts
• Maintain a strong customer service culture by interacting with guests, addressing complaints, and responding to feedback promptly.
• Ensure a welcoming atmosphere by maintaining high standards of cleanliness, presentation, and customer engagement
• Monitor and control operating costs to maximize profitability.
• Maintain accurate records of sales, stock levels, staff hours, and supplier invoices.
• Ensure the café complies with all health, safety, and food hygiene regulations.
• Conduct regular audits of cleanliness, equipment maintenance, and food safety
• Manage food handling and safety certifications for all relevant staff.
• Monitor inventory levels and coordinate with suppliers to ensure timely ordering and delivery of goods.
• Negotiate with vendors to obtain best pricing and quality.
• Minimize waste through effective stock rotation and portion control
• Collaborate with owners or marketing team to develop local marketing strategies and promotional campaigns.
• Monitor market trends and competitor activity to adjust offerings as needed
• Utilize digital tools for roster scheduling, payroll, and supplier orders

Skills

Customer service

Team player

Attention to detail

Problem solving

Can-do attitude

Physical fitness

Education

Level 4+ qualification in Business/Commerce/Management/Sales/Arts

Tools

Roster scheduling software

Payroll software

Supplier orders system

Job description

JobSpace is seeking a Restaurant Manager for Rolleston in the Canterbury region. You will oversee daily cafe operations, ensure excellent customer service, and lead front-of-house and kitchen staff.

The role offers a guaranteed minimum 30 hours per week and is a permanent full-time position with a pay rate of NZ$28–NZ$35 per hour. Key responsibilities include menu planning with chefs, rostering, cost control, health and safety compliance, vendor liaison, and staff development.