Rotorua Café Manager: Hands-On Ops & Team Leadership

Ministry Of Social Development Nz; Bay of Plenty; On-site; NZD 34,000 - 41,000; Full time

Job summary

Pantry d’Or Boutique Bakery in Rotorua is seeking a capable Café Manager to organise and oversee daily café operations, lead and support the team, manage stock and service standards, and deliver an excellent customer experience.

This is a permanent, full-time position paying $25.00–$30.00 per hour. Minimum guaranteed hours are 30 per week with rosters between 5.00 am and 4.00 pm, Monday to Sunday, including public holidays.

Qualifications

• Minimum of three years hospitality experience, including at least two years in café or restaurant management.
• Experience supporting staff in a busy hospitality environment.
• Practical knowledge of rostering, stock control, ordering, cost awareness and service standards.
• Experience budgeting, pricing and stock purchasing for a café/restaurant.

Responsibilities

• Organise and oversee the café’s day‑to‑day operations, staffing and customer service.
• Plan and coordinate staff rosters to support efficient service.
• Select, train, supervise and support café and service staff.
• Monitor staff performance and ensure workplace procedures are followed.
• Coordinate purchasing and pricing within the approved operating budget.
• Monitor stock levels, place orders and manage stock rotation and wastage.
• Maintain stock, sales and financial transaction records.
• Monitor quality and presentation of food and beverages.
• Ensure the café, dining and service areas are clean and compliant with safety requirements.
• Engage with customers and resolve service concerns professionally.
• Work with kitchen and bakery teams to coordinate menus and product availability.
• Assist with reservations and front‑of‑house service when needed.

Skills

Hospitality experience

Café/restaurant management

Staff rostering

Stock control

Budgeting

Customer service

Organisational skills

Communication

Food safety knowledge

Education

Hospitality or management qualification

Job description

Pantry d’Or Boutique Bakery in Rotorua is seeking a capable Café Manager to organise and oversee daily café operations, lead and support the team, manage stock and service standards, and deliver an excellent customer experience.

This is a permanent, full-time position paying $25.00–$30.00 per hour. Minimum guaranteed hours are 30 per week with rosters between 5.00 am and 4.00 pm, Monday to Sunday, including public holidays.