Resort Manager

Travel-Leisure-Co; Wānaka; On-site; NZD 90,000 - 130,000; Full time

Benefits offered by this job

Hotel/resort discounts

Birthday leave

Wellbeing programs

Job summary

Travel + Leisure Co. Wanaka resort is seeking an experienced Resort Manager to lead daily operations across front office, housekeeping, maintenance and guest services at one of New Zealand's most spectacular destinations.

You will drive guest satisfaction, manage budgets and KPIs, develop a high-performing team and partner with regional and corporate teams to implement improvements while ensuring safety and compliance.

Qualifications

• Proven leadership experience in hotel or resort operations.
• Experience managing budgets, financial performance and reporting.
• Strong communication and stakeholder-management skills.
• Hands-on, practical leadership style with guest-centric mindset.

Responsibilities

• Lead daily resort operations across front office, housekeeping, maintenance and guest services.
• Drive guest satisfaction and consistently exceptional owner/guest experiences.
• Manage budgets, financial performance and operational KPIs.
• Build and develop a high-performing team and partner with regional/corporate teams for initiatives.
• Ensure compliance with NZ health, safety standards and company policies.

Skills

Leadership

Operations management

Budgets & finance

Stakeholder management

Communication

Job description

We Put the World on VacationTravel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.The OpportunityWe are seeking an experienced Resort Manager to lead operations at our stunning Wanaka property. This is an exciting opportunity to take ownership of a resort, build a high-performing team and create exceptional experiences for our owners and guests in one of New Zealand’s most spectacular destinations.How You’ll ShineIn this hands-on leadership role, you will be responsible for the resort’s overall performance and day-to-day operations. You will lead across all departments, drive strong operational and financial outcomes, and foster a welcoming, service-led culture that reflects our brand.Key responsibilities include:Leading daily resort operations across front office, housekeeping, maintenance and guest servicesDriving guest satisfaction and delivering consistently exceptional owner and guest experiencesManaging budgets, financial performance and operational KPIsBuilding, leading and developing an engaged, high-performing teamPartnering with regional and corporate teams to implement business initiatives and improvementsMaintaining strong relationships with owners, local partners and key stakeholdersEnsuring compliance with company policies, health and safety standards, and New Zealand regulatory requirementsIdentifying opportunities to improve efficiency, service delivery and overall resort performanceWhat You’ll BringProven leadership experience within hotel or resort operationsStrong operational knowledge across key accommodation departmentsExperience managing budgets, financial performance and reportingA confident, people-first leadership style and the ability to build engaged teamsStrong communication and stakeholder-management skillsA practical, hands-on approach and genuine passion for hospitalityKnowledge of New Zealand health and safety and hospitality requirements would be advantageousHow You’ll Be RewardedAt Travel + Leisure Co., we invest in our people because exceptional experiences begin with exceptional teams. You’ll enjoy:Career development and growth opportunities within a global organisationHotel and resort discounts across Australia, New Zealand and FijiRecognition programs that celebrate your contributionHealth and wellbeing initiativesBirthday leaveWhere Memories Start with YouHospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.