Resident Services Manager

CGR Services; Blenheim; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Learning & development

Wellbeing support

Career progression

Job summary

Oceania’s Redwood Village in Blenheim is seeking a full-time, permanent Resident Services Manager to lead resident services with care, empathy and strong organisation. You’ll oversee activities, dining, housekeeping, and front-of-house, while building lasting relationships with residents and families and supporting occupancy initiatives.

You’ll report to the General Manager, lead a frontline team, and drive wellbeing-focused programs, volunteer activities, and community engagement to create a

Qualifications

• Experience in aged care, community services, hospitality or retail with a focus on customer service.
• Strong leadership and ability to coach a frontline team.
• Warm, approachable style with ability to build trusted relationships.
• Excellent attention to detail and ability to manage competing priorities.

Responsibilities

• Lead resident services across activities, dining, housekeeping and front-of-house.
• Build genuine relationships with residents and families as a day-to-day contact.
• Support General Manager with enquiries, tours and occupancy initiatives.
• Develop engaging activities that support wellbeing and community participation.
• Coordinate resident survey program and drive improvements.
• Collaborate with kitchen to deliver hospitality-led dining experiences.
• Oversee housekeeping to present spaces to a high standard.
• Engage with local community groups to strengthen village connections.
• Support volunteer programme and opportunities for volunteers.

Skills

Customer service

People management

Empathy

Organisational skills

Communication

NZ driver licence

NZ work eligibility

Job description

Our Redwood Village in Blenheim is looking for a full-time, permanent Resident Services Manager to join their dedicated team.

This is a varied, people-focused leadership role at the heart of village life. You’ll help create a welcoming, well‑organised environment where our residents and their families feel known, supported and at home.

We’re looking for someone who brings natural care and empathy to the way they work, alongside strong organisation and attention to detail. You’ll lead key resident services across the village, build trusted relationships with residents and families, and support the General Manager with prospective resident enquiries, occupancy and connections within the local community.

This is a Monday to Friday role, working 8.30am–5.00pm, 80 hours per fortnight.

What you’ll be doing:

• Leading the resident experience across activities, dining, housekeeping and front‑of‑house services
• Building genuine, trusted relationships with residents and their families and being a key point of contact for day‑to‑day matters
• Leading and supporting your team to deliver consistently high standards of service and care
• Supporting the General Manager with prospective resident enquiries, tours, follow‑ups and initiatives that help drive occupancy
• Developing engaging activities and experiences that support resident wellbeing, connection and participation
• Coordinating the resident survey programme and turning feedback into meaningful improvements
• Working closely with our kitchen team to create a welcoming, hospitality‑led dining experience
• Overseeing housekeeping services to ensure resident and communal spaces are presented to a high standard
• Building relationships with local community groups and stakeholders to strengthen the village’s connections
• Supporting our volunteer programme and creating opportunities for volunteers to contribute to village life
• Keeping resident services organised and running smoothly, with strong attention to the details that make a difference

What you’ll bring:

• A natural sense of care and empathy, with a genuine desire to make a positive difference in the lives of older people
• Previous experience in aged care, community services, hospitality or retail, with a strong understanding of customer service
• Experience leading and bringing out the best in a customer‑facing team
• A warm, approachable style and the ability to build trusted relationships with residents, families and colleagues
• Strong organisation skills and excellent attention to detail
• The ability to manage competing priorities while maintaining a calm and responsive approach
• Strong written and verbal communication skills
• A proactive, solutions‑focused approach and willingness to take ownership
• A full clean New Zealand driver licence
• Eligibility to work in New Zealand

Why join Oceania?

At Oceania, we're proud to be one of New Zealand's leading providers of retirement living and aged care. Across more than 30 villages, we support over 4,000 residents by creating communities where people feel at home, connected, and well cared for.

Our purpose is simple: to make a difference in every task, every challenge, every day. It's a purpose that's brought to life through the way we work:

We're one team

We collaborate across teams and functions because together we’re stronger than any individual effort.

We're finding better ways

We challenge ourselves to think differently, find creative solutions, and continuously improve.

We're committed to care

We put safety and care at the centre of everything we do, creating environments where everyone feels supported.

We're proud to deliver

We follow through on our commitments because every task matters, and our residents and families count on us to get it right.

When you join Oceania, you'll become part of a supportive team where you'll be encouraged to learn, grow, and make a meaningful contribution every day. In return, we offer competitive pay, ongoing learning and development opportunities, free and confidential wellbeing support, and the chance to build a rewarding career with an organisation that's making a real difference.

**Oceania does not accept any unsolicited resume referrals from recruitment agencies, or take responsibility for any fees related to unsolicited CVs**