Resident Services Coordinator – 9-Month Fixed-Term

UniLodge Pty; Christchurch; Hybrid; NZD 50,000 - 65,000; Full time

Job summary

UniLodge Living Group is seeking a Customer Service Coordinator for Tupuānuku hall in Christchurch. You will welcome residents and visitors, manage reception, and support daily operations on a 9-month fixed-term basis.

The role involves frontline service, administration, and resident support, with steady mornings and a busy, dynamic environment. Collaboration with managers and a wider team is essential.

Qualifications

• 2+ years in customer service, reception, administration or frontline role.
• Strong organisational skills and attention to detail.
• Clear written and verbal communication.

Responsibilities

• Provide friendly and professional service at hall reception.
• Respond to resident, whānau and visitor enquiries in person, by phone and by email.
• Support residents with enquiries about accommodation and general needs.
• Complete property administration, reporting and record keeping.
• Process financial transactions, purchasing and account-related administration.
• Assist with room bookings, allocations and accommodation records.
• Manage keys, access cards, mail and other reception services.
• Support facilities management functions for the hall.
• Conduct tours for prospective residents.
• Support general property operations and contribute to a positive resident experience.

Skills

Customer service

Reception

Administration

Communication

Organisation

Confidentiality

Education

High school diploma or equivalent

Tools

Microsoft Office

Databases

Job description

UniLodge Living Group is seeking a Customer Service Coordinator for Tupuānuku hall in Christchurch. You will welcome residents and visitors, manage reception, and support daily operations on a 9-month fixed-term basis.

The role involves frontline service, administration, and resident support, with steady mornings and a busy, dynamic environment. Collaboration with managers and a wider team is essential.