Student Hall Reception & Admin Coordinator

UniLodge Living Group; Christchurch; On-site; NZD 50,000 - 70,000; Full time

Job summary

UniLodge Living Group is seeking a friendly Customer Service Coordinator for Tupuānuku hall in Christchurch. The fixed-term, full-time role runs 9 months to cover maternity leave. Expect early starts, reception duties, resident support and a busy front desk environment.

The role focuses on resident enquiries, administration and ensuring a welcoming, well-run hall. Monday to Friday 7:00 am–3:30 pm, with a cooperative team and opportunities to contribute to positive resident outcomes.

Qualifications

• 2+ years working experience in customer service, reception, administration or a similar frontline role.
• Strong organisation skills and attention to detail.
• Clear and confident written and verbal communication.
• The ability to build positive relationships with people from different cultures and backgrounds.

Responsibilities

• Provide friendly and professional service at the hall reception
• Respond to resident, whānau and visitor enquiries in person, by phone and by email
• Support residents with enquiries about their accommodation and general needs
• Complete property administration, reporting and record keeping
• Process financial transactions, purchasing and account-related administration
• Assist with room bookings, allocations and accommodation records
• Manage keys, access cards, mail and other reception services
• Support facilities management functions for the hall
• Conduct tours for prospective residents
• Support general property operations and contribute to a positive resident experience

Skills

Customer service

Reception

Administration

Frontline support

Communication

Tools

Microsoft Office

Resident-management systems

Job description

UniLodge Living Group is seeking a friendly Customer Service Coordinator for Tupuānuku hall in Christchurch. The fixed-term, full-time role runs 9 months to cover maternity leave. Expect early starts, reception duties, resident support and a busy front desk environment.

The role focuses on resident enquiries, administration and ensuring a welcoming, well-run hall. Monday to Friday 7:00 am–3:30 pm, with a cooperative team and opportunities to contribute to positive resident outcomes.