Student Housing Experience Lead

Compass Group New Zealand; Christchurch; On-site; NZD 65,000 - 85,000; Full time

Benefits offered by this job

Comprehensive Training & Development

Formal Career Paths

Rewards & Recognition

Health & Safety Focus

Corporate & Retail Discounts

Site-Specific Benefits

Job summary

Compass Group New Zealand is seeking a Customer Experience Manager for the University of Canterbury in Christchurch. This permanent, 40-hour-per-week role leads welcoming, resident-focused services within the residential hall to build an inclusive community where students feel supported and connected.

You will oversee front-of-house operations, drive resident engagement initiatives and collaborate with UniLodge leadership and campus teams to enhance wellbeing and student belonging while

Qualifications

• Proven experience delivering superior customer service, ideally in a residential, education, hospitality or community environment.
• Leadership capability with a collaborative, accountable and people-focused management style.
• Strong verbal and written communication skills.
• Good computer literacy and the ability to use digital systems to support efficient operations and communication.
• A relevant tertiary qualification would be advantageous.
• Successful candidates will be able to pass pre-employment checks.

Responsibilities

• Lead front-of-house services and ensure the consistent delivery of high-quality resident services.
• Develop programmes, activities and events that strengthen engagement, wellbeing and community connection.
• Analyse feedback and service data to identify and implement improvements to the resident experience.
• Champion a resident-first culture and create a welcoming, inclusive environment for residents and visitors.
• Lead a welcoming, resident-focused front-of-house service and liaise with UniLodge leadership and campus teams.

Skills

People management

Customer service

Front-of-house operations

Verbal communication

Written communication

Digital literacy

Education

Tertiary qualification

Job description

Compass Group New Zealand is seeking a Customer Experience Manager for the University of Canterbury in Christchurch. This permanent, 40-hour-per-week role leads welcoming, resident-focused services within the residential hall to build an inclusive community where students feel supported and connected.

You will oversee front-of-house operations, drive resident engagement initiatives and collaborate with UniLodge leadership and campus teams to enhance wellbeing and student belonging while