Customer Service Coordinator

UniLodge Pty; Auckland; Hybrid; NZD 52,000 - 64,000; Full time

Benefits offered by this job

Training & development

Employee assistance program (EAP)

Study leave

Job summary

UniLodge Pty is seeking a Full-time Customer Service Coordinator in Auckland to support front desk operations, assist with property management tasks and leasing, and handle administration for student accommodation.

The role offers a mix of reception, coordination, and resident support in a busy student living environment with opportunities for development.

Qualifications

• Excellent customer service and communication skills are essential.
• Experience with front-desk reception and administration is desired.
• Familiarity with property management systems is advantageous.

Responsibilities

• Operate the front desk reception on a day-to-day basis.
• Assist with property management tasks and leasing activities.
• Perform administrative duties and reporting for the property.

Skills

Customer service

Reception duties

Communication skills

Administrative tasks

Property management systems

Tools

Property management systems

Job description

Customer Service Coordinator l Full Time l Student Accommodation l Customer Service & Assist Property Management l Auckland, NZ

26th August, 2026

• Permanent Full Time
• Join a company culture focused on fun!

26th August, 2026

• Permanent Full Time
• Join a company culture focused on fun!
• Based at Te Tirohanga o te Toangaroa Student Accommodation, Auckland.

We are seeking a Full-time Customer Service Coordinator to assist with customer service, property management tasks, administration and assisting with the leasing of our student apartments at Te Tirohanga o te Toangaroa Student Accommodation inAuckland.

This role is a unique mix of front office reception, property management, and customer service and will give you a great opportunity to learn new skills in a supported learning environment.

ABOUT THE ROLE

• Full-time, 40 hours per week across a Monday to Saturday rotating roster.
• Operate the day-to-day front desk reception area
• Assist with the ongoing property management of our student apartments
• Undertaking administration and reporting tasks for the property
• Handling leasing duties and facilitate rent arrears collection
• Conduct room inspections
• Assist residents with enquiries related to their residency, studies, general needs and overall well-being
• Liaise with third parties regarding building facilities management including maintenance, contract cleaners, security etc.
• Be an active member of the emergency response team during shift times

Other responsibilities may include, but not be limited to:

• Creating a friendly environment and delivering a positive resident experience.
• Assist with a range of enquiries related to student residency, studies, general needs, and overall wellbeing,
• Taking the initiative to monitor and report concerns and/or issues relating to resident safety and wellbeing and escalating as needed, and
• Coordinating and execute administrative duties (including incoming and outgoing mail, filing, etc.).

ABOUT YOU

• Resilient, motivated and hands on
• Has a genuine focus and passion in delivering outstanding customer service and having a \"we care\" approach
• Good computer, written and verbal communication skills are essential
• Background in hospitality would be advantageous
• Experience in a University Environment (desirable)
• Experience with property management systems (highly regarded)
• Be culturally aware and have an understanding of different cultures
• Police Vetting (must be willing to obtain)

WHY UNILODGE

UniLodge specialise in student accommodation and have been an industry market leader since 1996. The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels with a footprint in every city in mainland Australian and New Zealand; and we employ a team of over 1200 staff across our business. We optimise tenancy for owners and create thriving communities. Our Canterbury portfolio is an exciting place to be, with 2300 under management now, with another 1000 in the pipeline within the next 5 years.

Across our workforce we have built an enviable culture of trust, engagement, collaboration, and fun. Our residents come from diverse backgrounds, and we want our teams to reflect this. Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and professional development, career progression, development reviews, and employee assistance program (EAP) services. We acknowledge that everyone leads unique lives, and therefore offer various leave options including study leave, parental leave entitlements, etc.

UniLodge reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date.

***All final applicants for this position will be required to provide evidence of a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.