Customer Service Coordinator

UniLodge Pty; Christchurch; Hybrid; NZD 50,000 - 65,000; Full time

Job summary

UniLodge Living Group is seeking a Customer Service Coordinator for Tupuānuku hall in Christchurch. You will welcome residents and visitors, manage reception, and support daily operations on a 9-month fixed-term basis.

The role involves frontline service, administration, and resident support, with steady mornings and a busy, dynamic environment. Collaboration with managers and a wider team is essential.

Qualifications

• 2+ years in customer service, reception, administration or frontline role.
• Strong organisational skills and attention to detail.
• Clear written and verbal communication.

Responsibilities

• Provide friendly and professional service at hall reception.
• Respond to resident, whānau and visitor enquiries in person, by phone and by email.
• Support residents with enquiries about accommodation and general needs.
• Complete property administration, reporting and record keeping.
• Process financial transactions, purchasing and account-related administration.
• Assist with room bookings, allocations and accommodation records.
• Manage keys, access cards, mail and other reception services.
• Support facilities management functions for the hall.
• Conduct tours for prospective residents.
• Support general property operations and contribute to a positive resident experience.

Skills

Customer service

Reception

Administration

Communication

Organisation

Confidentiality

Education

High school diploma or equivalent

Tools

Microsoft Office

Databases

Job description

Be the welcoming face of our hall and help create a smooth, supportive experience for students living away from home | 9 months fixed-term position

19th August 2026

• Full-time, fixed-term (9 months - maternity leave cover)
• Monday to Friday, 7.00 am to 3.30 pm
• Based atour hall of residence (Tupuānuku)in Christchurch
• A varied role combining customer service,administrationand student support

About the role

We are looking for a friendly, organised and service-focused Customer Service Coordinator to join our team atTupuānuku, a first-year student hall of residence on a fixed term basis.

This is a busy and varied frontline role where no two days are quite the same. You will be one of the first people residents, whānau, visitors and contractors meet, helping ensure they receive a warm welcome and the information or support they need.

WorkingMonday to Friday from 7.00 am to 3.30pm, this role would suit someone who enjoys an early start and having their afternoons free. You will be at the centre of the hall’s daily operations, managing reception services, responding to residentenquiriesand completing the administration that keeps the property running smoothly.You will work closely with theCustomer Service Manager andProperty Manager Operations,alongside a wider team focused on positive resident outcomes.

What you will do

• Provide friendly and professional service at the hall reception
• Respond to resident, whānau and visitor enquiries in person, by phone and by email
• Support residents with enquiries about their accommodation and general needs
• Complete property administration,reportingand record keeping
• Process financial transactions,purchasingand account-related administration
• Assistwith room bookings,allocationsand accommodation records
• Manage keys, access cards,mailand other reception services
• Support facilities management functions for the hall
• Conduct tours for prospective residents
• Support general property operations and contribute to a positive resident experience

About you

You enjoy helping people and take pride in providing excellent service. You are approachable and confident, while also being organised, reliable and comfortable managing a busy reception environment.

You will be someone who notices the details, follows tasksthroughand can balance several priorities without losing your friendly and professional manner. You understand that working in student accommodation involves more than completing transactions. It is also about helping people feel welcome, informed and supported.

You will ideally bring

• 2+ years working experience in customer service, reception,administrationor a similar frontline role
• Strong organisation skills and attention to detail
• Clear and confident written and verbal communication
• The ability to build positive relationships with people fromdifferent culturesand backgrounds
• Confidence managing competing priorities in a busy environment
• Good judgement,discretionand an understanding of confidentiality
• Experience using Microsoft Office and other digital systems
• The ability to work independently while contributing to a supportive team

Experience in student accommodation, tertiary education, hospitality, propertymanagementor a residential environment would be valuable. Experience usingdatabaseswould also be an advantage, but training will be provided.

Why work with UniLodge Living Group?

UniLodge Living Grouphas specialised in student accommodation since 1996 and manages a diverse portfolio of properties across Australia and New Zealand. Our purpose is to create thriving residential communities where students feel supported,connectedand able to succeed.

With UniLodge Living Groupyou will be part of a collaborativeteamsupporting a large and active student community. You will have the opportunity to build your capability across customer service, administration, student accommodation and property operations.

Our residents come from manydifferent backgrounds, and we want our workforce to reflect the communities we support. We welcome applications from people with diverse identities, cultures,experiencesand perspectives.

UniLodge reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date.

All final applicants for this position will be required to provide evidence of a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.