Customer Service Coordinator

UniLodge Living Group; Te Henga / Bethells Beach; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Fun company culture

Job summary

UniLodge Living Group is hiring a Full-time Customer Service Coordinator based at Te Tirohanga o te Toangaroa Student Accommodation in Auckland. The role blends front desk reception, property management, customer service and leasing duties to support student residents.

The position operates 40 hours per week on a Monday–Saturday rotating roster, involving administration, reporting, inspections, and collaboration with facilities management. A welcoming, service-driven mindset is essential.

Qualifications

• Resilient, motivated and hands on.
• Strong focus on delivering outstanding customer service with a "we care" approach.
• Good computer, written and verbal communication skills are essential.
• Hospitality background is advantageous.
• University environment experience is desirable.
• Experience with property management systems is highly regarded.

Responsibilities

• Operate the day-to-day front desk reception area.
• Assist with ongoing property management of student apartments.
• Undertake administration and reporting tasks for the property.
• Handle leasing duties and assist with rent arrears collection.
• Conduct room inspections.
• Assist residents with enquiries related to residency, studies and wellbeing.
• Liaise with third parties for facilities management (maintenance, cleaners, security).
• Be an active member of the emergency response team during shifts.

Skills

Customer service

Communication

Hospitality experience

University environment experience

Property management systems

Cultural awareness

Police vetting

Tools

Property management software

Job description

• Permanent Full Time
• Join a company culture focused on fun!
• Based at Te Tirohanga o te Toangaroa Student Accommodation, Auckland.

We are seeking a Full-time Customer Service Coordinator to assist with customer service, property management tasks, administration and assisting with the leasing of our student apartments at Te Tirohanga o te Toangaroa Student Accommodation in Auckland.

This role is a unique mix of front office reception, property management, and customer service and will give you a great opportunity to learn new skills in a supported learning environment.

About The Role

• Full-time, 40 hours per week across a Monday to Saturday rotating roster.
• Operate the day-to-day front desk reception area
• Assist with the ongoing property management of our student apartments
• Undertaking administration and reporting tasks for the property
• Handling leasing duties and facilitate rent arrears collection
• Conduct room inspections
• Assist residents with enquiries related to their residency, studies, general needs and overall well-being
• Liaise with third parties regarding building facilities management including maintenance, contract cleaners, security etc.
• Be an active member of the emergency response team during shift times

Other responsibilities may include, but not be limited to:

• Creating a friendly environment and delivering a positive resident experience.
• Assist with a range of enquiries related to student residency, studies, general needs, and overall wellbeing,
• Taking the initiative to monitor and report concerns and/or issues relating to resident safety and wellbeing and escalating as needed, and
• Coordinating and execute administrative duties (including incoming and outgoing mail, filing, etc.).

About You

• Resilient, motivated and hands on
• Has a genuine focus and passion in delivering outstanding customer service and having a "we care" approach
• Good computer, written and verbal communication skills are essential
• Background in hospitality would be advantageous
• Experience in a University Environment (desirable)
• Experience with property management systems (highly regarded)
• Be culturally aware and have an understanding of different cultures
• Police Vetting (must be willing to obtain)

Why Unilodge

UniLodge specialise in student accommodation and have been an industry market leader since 1996. The Unilodge Group manages a diverse portfolio of close to 130 properties and hotels with a footprint in every city in mainland Australian and New Zealand; and we employ a team of over 1200 staff across our business. We optimise tenancy for owners and create thriving communities. Our Canterbury portfolio is an exciting place to be, with 2300 under management now, with another 1000 in the pipeline within the next 5 years.

Across our workforce we have built an enviable culture of trust, engagement, collaboration, and fun. Our residents come from diverse backgrounds, and we want our teams to reflect this. Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and professional development, career progression, development reviews, and employee assistance program (EAP) services. We acknowledge that everyone leads unique lives, and therefore offer various leave options including study leave, parental leave entitlements, etc.