Reservations Team Member

Dolphin Encounter; Canterbury; On-site; NZD 42,000 - 52,000; Full time

Benefits offered by this job

Great benefits

Training and development

Flexible shifts

Job summary

Encounter Kaikoura is seeking friendly individuals to join our Customer Service Team for Dolphin Encounter and Albatross Encounter tours. You will handle enquiries and reservations, support our retail store, cafe and admin teams, and contribute to a welcoming guest experience.

We value accuracy, strong interpersonal skills and the ability to problem-solve with empathy. Open 7 days with daytime hours; permanent and fixed-term roles available, with flexible shifts to meet demand.

Qualifications

• Experience in a similar role preferred.
• Flexible and adaptable team player.
• Clear and confident communicator with empathy.

Responsibilities

• Handle general enquiries and reservations for Dolphin Encounter and Albatross Encounter tours.
• Support retail store, cafe and administration teams.
• Assist with data entry and administrative tasks.

Skills

Customer service

Interpersonal skills

Sales

Job description

Jora New Zealand will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Do you love interacting with people? Have great attention to detail and awesome customer service skills? Fancy swimming with dolphins on your days off? Join our frontline!

We are looking too add some fun and enthusiastic people to our Customer Service Team.

Encounter Kaikoura, a small passionate eco tourism business operating wild dolphin encounter and albatross encounter tours on the beautiful East coast of the South Island. We take pride in sharing Kaikoura and it's marine and pelagic life with our guests.

Our Customer Service Team are the face of our business; the team are responsible for handling all general enquiries and reservations for our Dolphin Encounter and Albatross Encounter tours, along with supporting our retail store, cafe and administration teams.

We would love to talk to applicants who are as comfortable with sales and service as they are with varied admin and data entry, who pride themselves on their both their accuracy and their awesome interpersonal skills.

If you have a passion for people and a 'can do' attitude we should talk!

Ideally, applicants will have experience in a similar role and a flexible and adaptable approach to team work. They will also be clear and confident communicators who can problem solve with empathy and patience.

We are open 7 days, daytime hours. Shifts are flexible and vary to meet business demand. We have both permanent and fixed term roles available.

Applicants for these positions should be able to commit to our full summer season, be able to legally work in NZ and be fluent in English.

Encounter Kaikoura offers a supportive and friendly working environment, with great benefits, training and an interest in your development and job satisfaction.

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