Reservationist - The Lindis Group

Aotearoa New Zealand Association of Social Workers; Auckland; Remote; NZD 65,000 - 90,000; Full time

Job summary

The Lindis Group in New Zealand is seeking an experienced Reservationist to support our day-to-day reservations for a portfolio of luxury properties. This remote role requires accuracy, proactive communication with guests and travel partners, and a knack for turning enquiries into confirmed bookings.

You will work with the Reservations Manager and operations teams to maintain guest profiles, pre-arrival details, and seamless transitions from enquiry to on-property experience.

Qualifications

• Experience in reservations or guest services, preferably luxury hospitality.
• Excellent written and verbal communication with high-end guests and travel trade partners.
• Strong attention to detail and accuracy; able to manage multiple enquiries.

Responsibilities

• Manage enquiries and reservations across The Lindis Group properties.
• Maintain guest profiles and preferences; coordinate pre-arrival requirements.
• Respond to guest and travel agent enquiries warmly and efficiently; convert enquiries to bookings.
• Handle cancellations, amendments and no-shows per company policies.
• Coordinate experiences with guides, suppliers and the operational team.

Skills

Communication skills (written & verbal

Attention to detail

Organisational skills

Problem-solving

Guest service orientation

Roster & schedule flexibility

Tools

Sage reservations

Job description

Join a growing luxury hospitality group and play an integral role in our Reservations team.

The Lindis Group is looking for an experienced and proactive Reservationist to support the day-to-day reservations operations across our portfolio of businesses.

This is a remote role, offering the opportunity to work across multiple entities while being part of a collaborative and supportive team. If you're someone who enjoys variety, takes pride in accuracy, and is looking to build your career within a growing organisation, we'd love to hear from you.

About Us

At The Lindis Group, we understand luxury. We believe modern comfort nestled in nature provides the ultimate platform for true relaxation. Our architecturally designed, contemporary spaces are curated to offer an unmatched sense of place and calm.

As one of New Zealand's leading luxury hospitality groups, we're proud to offer a distinctive portfolio of premium lodges, villas, wineries and tourism businesses stretching from the tropical Bay of Islands to the breathtaking landscapes of the South Island.

Behind every exceptional guest experience is a dedicated team, and our finance team plays a vital role in supporting the continued growth and success of our business.

About the Role

Working closely with the Reservations Manager and our operational teams, this role is responsible for managing enquiries and bookings, maintaining accurate guest information, coordinating pre-arrival requirements and ensuring every interaction reflects the personalised service and attention to detail expected of The Lindis Group.

Key Responsibilities

• Manage accommodation enquiries and reservations across The Lindis Group properties.
• Respond to guest and travel agent enquiries warmly, professionally and efficiently.
• Convert enquiries into confirmed reservations through confident, personalised communication and strong product knowledge.
• Accurately create and maintain reservations, guest profiles, preferences and special requirements within relevant systems.
• Manage pre-arrival communication and ensure important guest information is clearly communicated to operational teams.
• Follow up tentative bookings and outstanding enquiries.
• Assist with cancellations, amendments, no-shows and applicable charges in line with company policies.
• Coordinate guest activities and experiences with guides, suppliers and operational teams.
• Assist with wedding, elopement and special-event enquiries as required.
• Support VIP, repeat guest and special-occasion reservations with additional attention to detail.
• Maintain positive and professional relationships with guests, travel agents, suppliers and local service providers.
• Assist with guest and agent invoicing, vouchers and other reservations administration.
• Assist with Sage reservations and enquiries when required.
• Support the coordination of Mt Isthmus reservations and communicate relevant requirements to the operational team.
• Escalate guest concerns, unusual requests or reservation issues to the Reservations Manager where appropriate.
• Maintain excellent knowledge of all The Lindis Group properties, experiences, rates and offerings.
• Work collaboratively across the wider team to ensure a seamless transition from reservation to on-property experience.
• Assist with other reservations and administrative duties as reasonably required.

Role Requirements

• Previous experience in reservations, guest services or a similar customer-facing role, ideally within luxury hospitality or tourism.
• Exceptional written and verbal communication skills, with confidence communicating with high-end guests and travel trade partners.
• Strong attention to detail and a high level of accuracy.
• Excellent organisational and problem-solving skills, with the ability to manage multiple enquiries and priorities.
• Experience using reservations software, property management systems or similar platforms.
• Ability to learn and confidently maintain detailed product knowledge across multiple properties and experiences.
• Comfortable working independently and effectively in a remote working environment.
• Flexibility to work variable start and finish times as part of a roster.
• Availability to work a rotational roster, including weekends and public holidays.
• A professional, positive and collaborative approach.
• Bonus points if you are bilingual!

This is the ideal role for someone whogenuinely enjoys creating exceptional guest experiences before a guest even arrives. You will be organised, accurate and proactive, with the confidence to build rapport, identify what a guest is looking for and help turn an enquiry into a confirmed stay.

Above all, you will understand that in luxury hospitality, the guest experience starts with the very first conversation and interaction!

Applications close Friday 16 October 2026, with the successful applicant commencing their employment on Monday 9 November.