Remote Technical Solutions Specialist

Hewlett Packard Enterprise; Wellington; On-site; NZD 120,000 - 180,000; Full time

Benefits offered by this job

Health & wellbeing benefits

Career development programs

Inclusive culture

Job summary

Hewlett Packard Enterprise in Wellington seeks a senior technical services professional to resolve complex hardware and software issues and drive proactive problem prevention. You will engage with internal teams and customers, lead cross‑divisional efforts, and mentor junior staff while shaping support strategy.

The role requires an advanced degree and 7+ years in related environments, with strong communication, analytical, and ITIL skills to deliver exceptional service outcomes.

Qualifications

• Advanced University degree; typically 1–2 years beyond first degree or equivalent.
• 7+ years experience in relevant technologies and customer environments.
• Relevant industry qualification where applicable.

Responsibilities

• Resolve technical issues (hardware and software) from internal or external users.
• Respond to service, product, and customer questions on features and repairs.
• Proactively assist to avoid or reduce problem occurrence.
• Lead large cross-divisional teams or projects and mentor others.
• Develop and participate in strategy discussions and action plans.
• Articulate resolutions to customers and document solutions.

Skills

Verbal and written communication

Analytical thinking

Problem solving

Customer service

Mentoring / coaching

Independent judgment

Leadership of cross-functional teams

Training peers

Education

Advanced University degree

7+ years relevant experience

Industry qualification

Tools

Case management databases

Remote support tools

ITIL knowledge

Hardware/software knowledge

Job description

Hewlett Packard Enterprise in Wellington seeks a senior technical services professional to resolve complex hardware and software issues and drive proactive problem prevention. You will engage with internal teams and customers, lead cross‑divisional efforts, and mentor junior staff while shaping support strategy.

The role requires an advanced degree and 7+ years in related environments, with strong communication, analytical, and ITIL skills to deliver exceptional service outcomes.