Level 2 Systems Engineer - Hybrid IT & Client Support

LANcom Technology; Wellington; Hybrid; NZD 80,000 - 110,000; Full time

Benefits offered by this job

Hybrid working

Southern Cross Health Insurance

Professional development & certs

Career growth opportunities

Job summary

LANcom Technology in Wellington Central is seeking a Level 2 Systems Engineer to join our Managed Services team. You will support and maintain client computing environments, act as escalation for junior staff, and contribute to entry-level automation under senior guidance.

This role requires at least 3 years in an IT MSP, a BSc in Computer Science or similar, and strong communication and problem-solving skills.

Qualifications

• Minimum 3 years in a fast-paced IT Managed Services environment.
• Degree in BSc in Computer Science or similar.
• Excellent written and verbal communication skills.
• Ability to translate technical solutions into simple language and back to technical.
• Strong time management and attention to detail.
• Problem solving and analytical skills.
• Adaptability and ability to learn new skills.
• Strong interpersonal skills and customer centric approach.
• Working towards relevant cloud/office certifications such as AWS/Azure/M365.

Responsibilities

• Troubleshoot and resolve IT Systems Hardware and Software issues (Desktops, Server, Networking, Cloud Compute Environments and Printers)
• Monitor and resolve client backup issues and perform restores
• Work with 3rd Party vendors to install, maintain and fix peripheral equipment such as Printers and Phone Systems
• Participate in new client onboarding projects
• Facilitate end user training on key applications (Word, Teams, SharePoint)
• Configure server environments and infrastructure, including setup of new complex devices such as servers
• Perform server and desktop software installation and setup of peripherals
• Provide onsite support to set up servers, PCs and other devices
• Act as an internal point of contact for Graduate/Tier 1 systems engineers, assessing initial investigations and providing direction to best path of resolution
• Coach and train Graduate and Tier 1 System Engineers to develop their capability to resolve more complex issues

Skills

3+ years IT MSP experience

Strong communication skills

Problem solving & analytical thinking

Teamwork & customer focus

Adaptability & learning mindset

Education

BSc in Computer Science or similar

Job description

LANcom Technology in Wellington Central is seeking a Level 2 Systems Engineer to join our Managed Services team. You will support and maintain client computing environments, act as escalation for junior staff, and contribute to entry-level automation under senior guidance.

This role requires at least 3 years in an IT MSP, a BSc in Computer Science or similar, and strong communication and problem-solving skills.