Onsite Technical Customer Solutions Lead

Hewlett Packard Enterprise Development LP; Auckland; On-site; NZD 90,000 - 130,000; Full time

Benefits offered by this job

Health & wellbeing benefits

Career development programs

Inclusive culture and support

Job summary

Hewlett Packard Enterprise Development LP is seeking an experienced on-site Technical Customer Solution Center specialist in Auckland. The role focuses on resolving complex hardware and software issues for internal/external customers, with emphasis on proactive problem prevention and ITIL-aligned processes.

You will mentor peers, respond to inquiries about features and repairs, and represent HPE at client locations and events, contributing to high standards of customer service and solution

Qualifications

• Bachelor’s degree in a technical or non-technical field; 3–4 years post-degree experience in relevant technologies and customer environments.
• Excellent verbal and written communication; strong analytical and problem-solving skills.
• Advanced knowledge of computing, storage, and peripheral devices; familiarity with related products and ITIL is a plus.

Responsibilities

• Resolve technical issues (hardware and software) from internal or external users.
• Respond to service, product, technical and customer-relations questions on features and repairs.
• Proactively assist to avoid or reduce problem occurrence.
• Mentor and guide other employees; provide direction for process improvements.
• Articulate resolutions to clients; lead or participate in technical action plans.
• Represent the company in face-to-face customer locations and events; utilize ITIL principles.

Skills

Verbal and written communication

Advanced troubleshooting

Analytical and problem solving

Hardware and software knowledge

Customer service

Remote support experience

Mentoring others

Lead technical actions

Cross-product knowledge

Education

Bachelor's degree or higher

Tools

Case management databases

Remote support tools

Job description

Hewlett Packard Enterprise Development LP is seeking an experienced on-site Technical Customer Solution Center specialist in Auckland. The role focuses on resolving complex hardware and software issues for internal/external customers, with emphasis on proactive problem prevention and ITIL-aligned processes.

You will mentor peers, respond to inquiries about features and repairs, and represent HPE at client locations and events, contributing to high standards of customer service and solution