Remote Technical Customer Solutions Expert

Hewlett Packard Enterprise; Auckland; On-site; NZD 110,000 - 160,000; Full time

Job summary

Hewlett Packard Enterprise in Auckland seeks a senior Customer Solutions specialist to resolve complex hardware and software issues, advise on features and repairs, and drive cross-functional projects. The role requires strong communication, advanced troubleshooting, and mentoring capabilities within a global services framework.

The ideal candidate has 7+ years of relevant tech experience, an advanced degree, and knowledge of ITIL and case management tools.

Qualifications

• Advanced University degree or higher in a relevant field.
• 7+ years experience in relevant technologies and customer environments.
• Industry qualification where applicable.

Responsibilities

• Resolve technical issues (hardware and software) from internal/external users.
• Answer questions on features, specs, and repairs based on entitlement.
• Lead large cross-divisional teams or projects as needed.
• Mentor and guide other employees to resolve problems.
• Develop and participate in strategic technical actions.

Skills

Advanced troubleshooting

Verbal communication

Written communication

ITIL knowledge

Cross-functional teamwork

Mentoring

Education

Master's degree

Tools

CRM systems

Remote support tools

Job description

Hewlett Packard Enterprise in Auckland seeks a senior Customer Solutions specialist to resolve complex hardware and software issues, advise on features and repairs, and drive cross-functional projects. The role requires strong communication, advanced troubleshooting, and mentoring capabilities within a global services framework.

The ideal candidate has 7+ years of relevant tech experience, an advanced degree, and knowledge of ITIL and case management tools.