Remote Customer Service Coordinator

Placements24; Queenstown; Hybrid; NZD 65,000 - 100,000; Full time

Benefits offered by this job

Annual bonus

Fully remote

Medical insurance

Dental insurance

Vision insurance

Career progression

Remote team culture

Job summary

Placements24 is seeking a highly organized, customer-focused Remote Customer Service Coordinator to manage the support experience. This fully remote role coordinates inquiries, ensures timely resolutions, and maintains high service standards across channels.

You will support the team, update records, analyze feedback, and contribute to client satisfaction. The position offers a competitive salary with annual bonuses and a collaborative remote culture, with clear opportunities for career

Qualifications

• Previous experience in customer service coordination or management.
• Excellent organizational and time-management skills.
• Strong communication and interpersonal abilities.
• Proficiency in CRM software and customer service platforms.
• Ability to work independently and as part of a remote team.

Responsibilities

• Coordinate customer service requests and ensure efficient workflow.
• Monitor customer service channels (email, chat, phone) and respond promptly.
• Assist in training and onboarding new customer service representatives.
• Maintain and update customer records and service documentation.
• Analyze customer feedback to identify areas for service improvement.

Skills

Organization

Time management

Communication

CRM software

Independent remote work

Tools

CRM software

Customer service platforms

Job description

About the Role

Our client is seeking a highly organized and customer-oriented Remote Customer Service Coordinator to manage and enhance the customer support experience. This fully remote position involves coordinating customer inquiries, ensuring timely resolutions, and maintaining high service standards. You will play a pivotal role in managing communication channels, assisting the customer service team, and contributing to overall client satisfaction. This role is perfect for a proactive individual who excels in remote environments and has a keen eye for detail.

Key Responsibilities

• Coordinate customer service requests and ensure efficient workflow.
• Monitor customer service channels (email, chat, phone) and respond promptly.
• Assist in training and onboarding new customer service representatives.
• Maintain and update customer records and service documentation.
• Analyze customer feedback to identify areas for service improvement.

Requirements

• Previous experience in customer service coordination or management.
• Excellent organizational and time-management skills.
• Strong communication and interpersonal abilities.
• Proficiency in CRM software and customer service platforms.
• Ability to work independently and as part of a remote team.

Benefits

• Competitive salary and annual bonus structure.
• Fully remote work arrangement offering significant flexibility.
• Comprehensive medical, dental, and vision insurance coverage.
• Opportunities for career progression within the customer support department.
• A supportive and collaborative remote team culture.