Mental Health Support Advocate

Placements24; Queenstown; Hybrid; NZD 50,000 - 75,000; Full time

Benefits offered by this job

Remote work

Professional development

Supervision

Job summary

Placements24 is seeking a compassionate Mental Health Support Advocate to join its fully remote team. You will provide non-clinical support, guide clients through mental health services, and advocate for their needs with healthcare and community resources.

This role emphasizes empathetic communication, active listening, and discretion. You will maintain confidential records, collaborate with remote colleagues, and help clients build coping strategies while working from home.

Qualifications

• Experience in a mental health support role, peer support, or advocacy.
• Strong understanding of mental health conditions and available resources.
• Excellent communication, empathy, and active listening skills.
• Ability to maintain professional boundaries and handle sensitive information with discretion.
• Proficiency in remote communication tools (video conferencing, messaging) and case management systems.
• Personal lived experience with mental health challenges is an asset.

Responsibilities

• Provide empathetic, non-clinical support and active listening to individuals experiencing mental health concerns.
• Assist clients in understanding and accessing mental health services, treatments, and support groups.
• Advocate for clients' needs and rights within healthcare and community systems.
• Help clients develop coping strategies and self-management skills.
• Maintain confidential records of client interactions and support provided.
• Collaborate with remote colleagues and external partners to enhance service delivery.

Skills

Mental health advocacy

Client needs understanding

Empathy and active listening

Professional boundaries and discretion

Remote communication tools

Lived mental health experience (asset)

Job description

About the Role

Our client is looking for a compassionate and dedicated Mental Health Support Advocate to join their fully remote team. This critical role involves providing essential support, guidance, and advocacy for individuals facing mental health challenges. You will leverage technology to connect with clients, assist them in navigating mental healthcare systems, and connect them with vital resources. This is an impactful position for a resilient individual passionate about destigmatizing mental health and fostering recovery through accessible, remote support.

Key Responsibilities

• Provide empathetic, non-clinical support and active listening to individuals experiencing mental health concerns.


• Assist clients in understanding and accessing mental health services, treatments, and support groups.


• Advocate for clients' needs and rights within healthcare and community systems.


• Help clients develop coping strategies and self-management skills.


• Maintain confidential records of client interactions and support provided.


• Collaborate with remote colleagues and external partners to enhance service delivery.

Requirements

• Experience in a mental health support role, peer support, or advocacy.


• Strong understanding of mental health conditions and available resources.


• Excellent communication, empathy, and active listening skills.


• Ability to maintain professional boundaries and handle sensitive information with discretion.


• Proficiency in remote communication tools (video conferencing, messaging) and case management systems.


• Personal lived experience with mental health challenges is an asset.

Benefits

• Competitive salary and comprehensive benefits.


• Opportunity to work from home in a fully remote capacity.


• Professional development and training in mental health advocacy.


• Supportive virtual team environment with regular supervision.


• Making a profound difference in the lives of individuals seeking mental health support.