Customer Service Associate

Placements24; Queenstown; Hybrid; NZD 52,000 - 72,000; Full time

Benefits offered by this job

Remote work

Health benefits

Professional development

Work-life balance

Collaborative virtual team

Job summary

Placements24 is seeking a personable Customer Service Associate to join a fully remote team in New Zealand. You will provide timely, accurate support via phone, email and chat, helping customers and maintaining high satisfaction.

In this role you will work independently from home, manage your workload, document interactions in the CRM, and escalate issues as needed while contributing to a collaborative virtual team.

Qualifications

• Previous experience in a customer service or support role is essential.
• Strong communication, active listening, and problem-solving skills.
• Proficiency in computer applications and customer support software.
• Ability to work independently and manage time effectively in a remote setting.
• A patient, empathetic, and professional demeanor when interacting with customers.
• Must have a reliable internet connection and a suitable home office environment.

Responsibilities

• Handle inbound customer inquiries via phone, email, and chat platforms.
• Resolve customer issues and complaints promptly and effectively.
• Provide clear and accurate information regarding products and services.
• Document all customer interactions and resolutions in the CRM system .
• Escalate unresolved issues to the appropriate departments for further action.
• Proactively seek solutions to improve the overall customer experience.

Job description

About the Role

Our client is searching for an engaging and efficient Customer Service Associate to join their team, with the flexibility to work remotely. This role is pivotal in ensuring our customers receive timely, accurate, and friendly assistance, contributing significantly to customer satisfaction and loyalty. As a remote position, you will have the autonomy to manage your workflow from home while remaining an integral part of a supportive and connected team. This is a great opportunity for someone passionate about helping others and seeking a flexible work arrangement.

Key Responsibilities

• Handle inbound customer inquiries via phone, email, and chat platforms.
• Resolve customer issues and complaints promptly and effectively.
• Provide clear and accurate information regarding products and services.
• Document all customer interactions and resolutions in the CRM system .
• Escalate unresolved issues to the appropriate departments for further action.
• Proactively seek solutions to improve the overall customer experience.

Requirements

• Previous experience in a customer service or support role is essential.
• Strong communication, active listening, and problem-solving skills.
• Proficiency in computer applications and customer support software .
• Ability to work independently and manage time effectively in a remote setting.
• A patient, empathetic, and professional demeanor when interacting with customers.
• Must have a reliable internet connection and a suitable home office environment.

Benefits

• Competitive annual salary with performance incentives.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and skill enhancement.
• A fully remote work model offering excellent work-life balance.
• A collaborative and supportive virtual team environment.