Remote Operations Leader - Hospitality Tech

Placements24; Queenstown; Hybrid; NZD 158,000 - 246,000; Full time

Benefits offered by this job

Fully remote role

Performance-based bonuses

Comprehensive health benefits

Job summary

Placements24 is seeking a highly organized Remote Operations Manager to oversee client-facing services and optimize delivery across regions. This fully remote role requires strong leadership, process improvement, and the ability to manage cross-functional teams from a centralized, remote base.

You will develop and refine workflows, monitor metrics, and ensure service quality and client satisfaction. The role prefers experience in tech or hospitality tech and a bachelor’s degree, with a focus on

Qualifications

• 6+ years in operations management, preferably tech or hospitality tech.
• Proven ability to lead remote teams effectively.
• Strong analytical and problem-solving skills with data-driven decisions.
• Experience with project management methodologies and process improvement.

Responsibilities

• Oversee and manage day-to-day operational activities, ensuring efficiency.
• Develop, implement, and refine operational processes and workflows to improve service delivery.
• Mentor remote operational teams, fostering high performance and collaboration.
• Monitor key operational metrics, identify areas for improvement, and implement solutions.
• Ensure exceptional service quality and client satisfaction with our technology solutions.
• Collaborate with Product, Engineering, Sales, and Customer Support to align goals.
• Manage vendor relationships and SLAs.
• Develop and manage operational budgets, controlling costs.

Skills

Remote team leadership

Operations management

Data-driven decision making

Process improvement

Communication & negotiation

Education

Bachelor's degree in Business Administration/Operations Management

Job description

Placements24 is seeking a highly organized Remote Operations Manager to oversee client-facing services and optimize delivery across regions. This fully remote role requires strong leadership, process improvement, and the ability to manage cross-functional teams from a centralized, remote base.

You will develop and refine workflows, monitor metrics, and ensure service quality and client satisfaction. The role prefers experience in tech or hospitality tech and a bachelor’s degree, with a focus on