Remote Reservations Concierge

The Hiring Platform; Wellington; On-site; NZD 48,000 - 64,000; Full time

Benefits offered by this job

Remote work environment

Onboarding and training

Professional development opportunities

Continuing education

Access to online tools and resources

Ongoing support

Job summary

The Hiring Platform is seeking a Reservations Support Specialist to provide responsive and detail-oriented assistance throughout the reservation process. You will research availability, coordinate details, and communicate important updates to clients and service providers.

In this remote role, you will maintain accurate reservation information, review confirmations for accuracy, and handle modifications or special requests with a customer-service mindset.

Qualifications

• Excellent verbal and written communication.
• Excellent attention to detail.
• Customer-service mindset.
• Strong organizational abilities.
• Comfortable with online systems and research.
• Reliable and responsive.
• Previous reservation or customer service experience is helpful but not required.

Responsibilities

• Assist with reservation-related questions and requests.
• Research availability and service options.
• Coordinate reservation details.
• Review confirmations for accuracy.
• Communicate important information and updates.
• Assist with modifications and special requests.
• Maintain organized documentation.
• Follow up on incomplete or outstanding items.
• Communicate with service providers as necessary.
• Provide professional support throughout the reservation process.

Skills

Verbal communication

Written communication

Attention to detail

Customer service mindset

Organization

Online systems

Research skills

Reliability

Responsiveness

Reservation/customer service (nice to)

Job description

The Hiring Platform is seeking a Reservations Support Specialist to provide responsive and detail-oriented assistance throughout the reservation process. You will research availability, coordinate details, and communicate important updates to clients and service providers.

In this remote role, you will maintain accurate reservation information, review confirmations for accuracy, and handle modifications or special requests with a customer-service mindset.