Remote Booking Specialist - Client Care & Reservations

Duquesa Travel Group; Auckland; On-site; NZD 42,000 - 55,000; Full time

Benefits offered by this job

Remote work environment

Comprehensive onboarding

Training and continuing education

Professional development opportunities

Access to online tools

Supportive team environment

Job summary

Duquesa Travel Group is seeking a friendly Booking Services Representative to assist clients with booking inquiries, options, and reservation details in a remote role. The position emphasizes clear communication, researching solutions, accuracy, and a high level of service as you coordinate bookings, confirm details, and support clients throughout the process.

You will have onboarding, training and ongoing education, access to online tools, and a supportive team environment to enable

Qualifications

• Excellent verbal and written communication abilities.
• Customer-focused attitude with professional approach.
• Strong organizational and time-management skills.
• High attention to detail and accuracy in work.
• Comfortable using email and online platforms.
• Good research and problem-solving capabilities.
• Able to manage multiple requests simultaneously.
• Experience in customer service, reservations, or admin is helpful but not required.

Responsibilities

• Respond to client questions and booking requests.
• Gather information on individual needs and preferences.
• Research available services and reservation options.
• Assist with coordinating bookings and confirmations.
• Review details for accuracy and completeness.
• Communicate updates and important information to clients.
• Assist with changes and special requests.
• Maintain accurate client and booking documentation.
• Follow up on pending requests.
• Communicate with service providers as needed.
• Provide courteous and professional customer support.

Skills

Verbal and written communication

Customer-focused

Organization and time-management

Attention to detail

Email and online platforms

Research and problem-solving

Multitasking

Booking/reservation or admin exp (nice

Tools

Email platforms

Online booking tools

Job description

Duquesa Travel Group is seeking a friendly Booking Services Representative to assist clients with booking inquiries, options, and reservation details in a remote role. The position emphasizes clear communication, researching solutions, accuracy, and a high level of service as you coordinate bookings, confirm details, and support clients throughout the process.

You will have onboarding, training and ongoing education, access to online tools, and a supportive team environment to enable